technical support supervisor
3 weeks ago
- Education: College/CEGEP
- Experience: 1 year to less than 2 yearsWork setting
- Help deskTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Communicate technical problems, processes and solutionsSupervision
- 3-4 peopleComputer and technology knowledge
- MAC
- Networking software
- Networking hardware
- File management software
- Security software
- Database software
- MS Office
- MS Windows
- SQLWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- SittingPersonal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team playerScreening questions
- Are you currently a student?
- Are you currently legally able to work in Canada?Health benefits
- Disability benefits
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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