Process Support Analyst

4 weeks ago

Winnipeg, Canada Manitoba Hydro Full time

**PROCESS SUPPORT ANALYST**

**WINNIPEG, MB**
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

We are seeking a Process Support Analyst to join our team at the Power Systems Technology Centre (PTC), a department of
Manitoba Hydro International Ltd. PTC is a world leader in electrical power simulation, applied power systems analysis, and related
technologies. PTC develops and markets a variety of products, including PSCAD/EMTDC, a renowned power system simulation
software. PTC offers clients an experienced team of engineering professionals that have a wide range of experience in providing
solutions to the global power industry. PTC has leading experts in the field of HVAC and HVDC transmission who provide unique
expertise in engineering studies, equipment specifications, and maintenance and system operation.

the support, testing, and documentation of the Power System Technology Centre's (PTC) software products including user-driven
development proposals, quality assurance and control, departmental process documentation, and maintenance of product manuals.

**_ Responsibilities:_**
- Provide daily software-related support for the PTC family of products as per defined processes, such as installation and

initialization of the software on a variety of end-user PC configurations and operating systems. Although correspondence is

- Assist with the triaging of support queries, based on the status of customer maintenance contracts.
- Participate in the organization, maintenance, and development of all section-related help and process documentation,
- including product manual sets, new feature topics, and section quality control/assurance process documents.- Continuously consult with both clients and system developers to investigate, analyze, and advance solutions for product
- issues. Generate product bug tickets and development proposals, based on user feedback, as per departmental processes.- Execute quality assurance activities, simulating actual usage of software, including coordinating, and participating in testing
- brand new features, as well as new enhancements to existing products.- Assist with customer training courses when necessary.
- Consult with clients and system developers to investigate, analyze, and develop solutions for problems and enhancements.
- Document testing strategy and prepare detailed test case scenarios. Perform or assist in execution of testing activities
- simulating actual online and batch usage of software.- Lead, train, and mentor other members and provide standard process documentation.

**_ Qualifications:_**
- A two-year diploma in a related discipline (Computer or Engineering Technology, or Information Technology) from an institute

of recognized standing plus a minimum of two years of directly related experience.
- A technical background in software development (including a familiarity with computer languages, such as C++, Fortran,

JavaScript, HTML, CSS, and Python), IT and/or the engineering industry, specifically power systems.
- Experience with the PSCAD electromagnetic transients software.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56883381-01
- Knowledge of the following software is also an asset: Microsoft SharePoint, Microsoft Outlook, and Salesforce (CRM).
- Highly developed computer skills, including a demonstrated proficiency in using complex or advanced features of software- Proactive, self-motivated with high degree of demonstrated planning and organizational skills.
- Ability to manage multiple simultaneous work assignments in a highly demanding and fast-paced environment.
- Creative ability in layout and design for digital, print and/or audio-visual materials.
- Excellent interpersonal and written communication skills to establish and maintain successful working relationships with staff
- at all levels as well as clients, in the performance of regular duties.- Mature judgment, discretion, and ability to work harmoniously in a team setting.

**Salary Range**

Starting salary will be commensurate with qualifications and experience. The range for the classification is $31.94-$44.18 Hourly,
$61,202.96-$84,652.88 Annually.

We thank you for your interest and will contact you if you are selected for

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