Construction & Service Coordinator

8 months ago

Fall River, Canada Leasehold Improvements Inc. Full time

**_Company Focus:_**
- Leasehold Improvements Inc. is a customer focused group with an emphasis on providing Repair and Maintenance services to customers throughout Atlantic Canada. We also specialize in small to medium size construction projects throughout the region._

**_Position:_**
- Service & Construction Coordinator_

**_Reports to:_**
- Manager - Accounting_

**_Job Summary:_** _The Coordinator is responsible for the day to day scheduling and tracking of existing work orders. Also, the Coordinator has a key role in assisting the Sales Manager with developing our recurring business strategies. The Coordinator is a key component to providing our customers with timely and effective services. Interaction with our customers on a daily basis makes us distinctive from our competition._
- Key Responsibilities: _
- _Organize and track existing Work Orders_
- _Ensure all Work Orders are scheduled_
- _Create new work orders within our on-line system_
- _Organize times with customers to perform work _
- _Request quotes from suppliers and sub-contractors._
- _Send Work Order to the appropriate employee(s) or sub-contractor_
- _Follow-up with employee(s) or sub-contractor to ensure work is completed_
- _Ensure all associated paper work, sign in, signatures are received_
- _Follow-up with customer that work is completed as expected_
- _Re-schedule any necessary follow-up work_
- _Send completed jobs to accounting department for invoicing ensuring all relevant information is in place (materials, subs, time, etc) _
- _Flag and identify any delayed work orders and assist the team in having these scheduled and completed in a timely manner._
- _Work closely with the accounting group to prepare for invoicing_
- _Prepare weekly reports for specific customers and management_
- _Work with Vendors to realize best practices and cost base going forward to keep a competitive position in the market place._

**_Other Responsibilities:_**
- _Assist in the preparation of quotes _
- _Gather pricing from suppliers and sub-contractors_

**_Essential Competencies:_**
- _Goal Oriented_
- _Team Player_
- _Strong Decision Maker_
- _Strong Communication Skills (with bilingualism an asset)_
- _Deep Problem Solving skills_
- _Computer literate_
- _Valid Driver’s Licence_

**_Working Conditions:_**
- _Primarily an office setting_

**_Measurements of Performance:_**
- _Attention to detail_
- _Organizational skills_
- _Supervisory skills - in terms of helping identify the needs of the Team_
- _Budget conscious_
- _Customer Satisfaction _

**_Management Support:_**
- _Meet regularly with management_
- _Professional training_
- _Health and Safety Program_

**Conditions of Employment**

**Job Knowledge**: Knowledge of Residential and Small Commercial Construction Industry with a commitment to improve knowledge level and to remain current to new development. Knowledge of techniques, skills, and procedures relative to job

**Attendance/Punctuality**: Attends work on a consistent basis and adheres to appointed time schedules

**Reliability**: Instills full confidence to complete job requirements with a minimum of supervision. Can be counted on to control costs and to represent Leasehold Improvements Inc. professionally

**Ability to Learn**: Quickly grasps job requirements; reacts well to pressure

**Adheres to Policies**: Complies with all regulations, policies and procedures required by Leasehold Improvements Inc. and the NS Occupational Health and Safety Act.

**Manageability**:Responds to coaching and directions of supervisor or manager. Respects the leadership of the organization

**COMPETENCY REQUIREMENTS AND EXPECTATIONS**

PROBLEM SOLVING

**Initiative & Motivation**: Ability to perform normal duties without prompting. Willingness to perform beyond normal standards. Ambition, creativity and capability for independent thought and action

**Soundness of Judgment and Decisions**: Assesses tasks objectively, Weighs in on alternative courses of action, considering long and short-term implications. Makes and executes timely decisions

TEAM PLAYER

**Cooperation**: Ability to get along with supervisors and co-workers. Ability to work harmoniously as part of a team. Willingness to follow direction from supervisor

**Interpersonal Relations**: Ability to cooperate with others and maintain effective working relationships; deal effectively with situations that involve attitudes, opinions and feelings of others

**Professionalism**: Impression made upon others by conduct, courtesy, manners, alertness, appearance, dress and hygiene. Representing Leasehold Improvements Inc. respectfully.

**Assists in all Project Stages**:Contributes to team success by effectively and efficiently performing own duties that are required of each project. Pitches in and supports teammates outside of own job description

APPROACH TO WORK

**Planning & Organizing**: Executes work logically. Analyzes problems clearly and determines appropriate solutions

**Adaptability**: Abi

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