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Assistant Operation Manager
4 months ago
I am excited to invite you as a valued member of our team. I see the success of the Wingate by Wyndham Calgary Airport being based on values of kindness, knowledge, respect, reliability, integrity, innovation, specialized service, positivity, and pride. It is important to us as the management team of the Wingate by Wyndham Calgary Airport that we have a workplace where you look forward to coming to work each and every day. Part of our job is to develop your personal pride, create an environment of open honesty and inspire true dedication. On behalf of the ownership and other members of the leadership team, we are pleased to invite you to work with us.
**The Wingate by Wyndham Calgary Airport Vision Statement**:
- To lead a new trend in hospitality by being the most fun and friendly hotel in Calgary while giving genuine care and appreciation for our guests and for our team.
**The Wingate by Wyndham Calgary Airport Mission Statement**:
- To our guests: Provide a safe and comfortable place to stay while they’re away from home that constantly exceeds expectations and inspires loyalty.
- To our team: Provide an environment that’s fun and engaging for our team that inspires loyalty.
- To our future: Provide great occupancy and rate to keep our company set up for success
**Assistant Operation Manager**
- Manage the daily operations of Housekeeping & Maintenance Department.
- Embody and promote a culture where all team members are empowered to provide our guests with service excellence, supporting them to exceed guest expectations.
- Manage the sourcing, interviewing, training and ongoing development of staff to ensure their professional development.
- Provide ongoing and systematic feedback and performance evaluation for all staff.
- Conduct and complete regularly scheduled facility inspections including guestrooms, public spaces, banquets to ensure adherence to cleanliness and maintenance standards.
- Work closely with Maintenance Department to ensure consistent and clear communications regarding the hotel’s facilities.
- Manage operating expenses to minimize costs while providing an excellent guest product and service.
- Coordinate the staff activities to facilitate increased levels of interdepartmental communication resulting in associate and guest satisfaction.
- Assist with the budgeting, forecasting, and planning for the departments.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the Executive Committee; complete safety training and certifications. Provide support per the Emergency Response Plan as needed.
- Manage, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations, and delivering recognition and rewards.
- Complete daily, weekly and monthly reports in a timely manner.
- Maintain a professional image at all times.
- Project enthusiastic, optimistic, helpful attitude.
- Stand, sit or walk for an extended period of time.
- Perform other reasonable job duties as requested by senior managers.
**QUALIFICATIONS**:
- Minimum 5 years of hotel management-related work experience required.
- Minimum 2 years in a supervisory role required, with a proven track record.
- Post-secondary education in Hospitality or Business management a related field a definite asset.
- Good problem-solving skills and ability to develop conceptual alternatives.
- Knowledge of applicable federal and provincial laws and regulations regarding health standards for hotel facilities.
- Able to effectively communicate both verbally and in writing.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Must have a demonstrated passion for providing guest service excellence and inspiring team members to go above and beyond.
- Must possess a high degree of professionalism.
- Must be energetic, enthusiastic and self-motivated.
- Ability to build strong, effective relationships within all areas of the hotel.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to meet deadlines in a fast-paced environment, follow through and complete overlapping projects.
- Computer literacy required: MS Windows and related hotel systems.
- Strong morals and ethics, along with a commitment to associate privacy.
- Must be flexible to assist/support as needed on various shifts, including weekends & public holidays.
- Must be able to maintain the confidentiality of proprietary information and protect company assets.
- Thank you for your interest in Wingate Hotels, however, only those considered will be contacted for an interview._
**Job Types**: Full-time, Permanent
**Salary**: $35,000.00-$42,000.00 per year
**Benefits**:
- Company events
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-
