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Supervisor, Administrative Support
4 weeks ago
Company:
ClaimsPro LP
Supervisor, Administrative Support - Southwestern Ontario
Job Titles and number of people that report to this position:
- 25 - Support staff
- Remote - Based in London with some travel to surrounding areas
- Hybrid throughout SWO branches, Barrie, Hamilton, Kitchener, London, Simcoe and Windsor
- Position Summary: Management & oversight of Adjuster support team.
- Responsibilities:
- Provide day to day management of admin support team within the District of Southwestern Ontario
- Manage and oversee workflow in the pool and completion of pool tasks
- Mentor, train, and develop direct reports
- Respond to daily inquiries from adjusters as needed related to support staff and accounts.
- Interviewing and hiring of additional staff, as required in conjunction with the BM’s and DM.
- Complete yearly performance reviews for direct reports
- Manage daily scheduling needs (vacations, sick days, etc.) for direct reports.
- Responsible for aged accounts database; handle requests/inquiries for back up information regarding outstanding A/R
- Complete monthly QA reviews for direct reports
- Identify and triage new claims according to line of business
- Coordinate and update the ECS call lists as required
- Process Bordereaux reports as required
- Coordinate scheduled audits (collection of required files, tracking the distribution of files, etc.)
- Support management with on-boarding of new hires, as needed
- Other duties as required by management
- Education, knowledge and experience required:
- Post secondary education or certification in related studies
- Minimum of 3 years previous supervisory experience required
- Previous experience in the insurance industry an asset
- Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer)
- Previous experience and comfort level using other software/databases
- CIP credits an asset
- Ability to obtain Ontario Insurance Adjuster License
- Competencies required to succeed:
- Professional demeanor and strong customer service skills
- Superior communication skills both written and verbal
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
- Ability to work well under pressure and maintain composure in a fast paced and changing environment
- Reliable and punctual
- Ability to work independently with minimum supervision
- Ability to use good judgment and hit the ground running
- Individual must demonstrate the ability to direct staff and work effectively in a team environment
- Passionate about people and quality, enjoy mentoring others and have previously demonstrated the ability to motivate individuals
- A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Demonstrated ability to be proactive in identifying and implementing solutions
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