HR Administrative Support

6 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Division of Housing and Ancillary Services is committed to providing a first-class experience in the areas of Housing, Hospitality Services and Retail services for undergraduate/graduate students and their families, staff and faculties at the Western communities, while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the operation.

Human Resources within the Division, provides leadership and guidance on all Human Resources programs, policies and procedures relating to talent acquisition, labour relations, payroll and records management, compensation, attendance management and enhancement, performance management, facilitating resolution of workplace issues, health and safety and training and development.

**Responsibilities**:
**Overview**

The HR Administrative Support will provide support to the HAS Human Resources team, as well as Front Desk Operations as needed. The incumbent will be responsible for providing support to the team and for effectively carrying out a variety of tasks in accordance with policies, procedures, and instructions received from their supervisor. The incumbent will take guidance from their supervisor, and work productively and courteously with their work team and other members of the Western community.

**Accountabilities**
- Support the administration of physical and electronic resources for the Division and HAS-HR Department
- Responsible for administering key requisitions, office assignments, room bookings, office furniture and moving, supply ordering, phone set up and changes, phone directory, internal mailing lists, mail and report distribution and website content maintenance
- Transfer physical employee records into electronic form, ensuring all information is accurate, complete, and up-to-date - this includes personal details, employment contracts, benefits, performance evaluations, and any disciplinary records
- Collaborate with the HAS-HR team on various projects, including HR system implementation, process improvement initiatives, and employee data audits
- Provide support in gathering and organizing data, conducting research, and documenting project progress

**Qualifications**

Education
- Community College Diploma in an administrative field

Experience
- 1 year experience providing customer service in a business office setting

**Skills, Abilities & Expertise**:

- Knowledge of general office procedures including records management systems
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Proven ability and natural inclination to interact with people in professional, respectful and diplomatic manner
- Self-motivated multi-tasker with strong organizational skills
- Positive, outgoing attitude with genuine customer service orientation
- Demonstrated ability to work independently, take initiative and follow through on work assignments
- Familiarity with University policies and procedures preferred
- Written and verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Customer service skills to understand customer needs and expectations, with a desire to deliver
- helpful and reliable service to the University community
- Reliable and dependable with the ability to consistently work assigned schedule
- Ability to follow processes and practices with high attention to detail
- Familiar with Microsoft Office, with the ability to learn and use new software programs as required
- Ability to work in a manner that is compliant with confidentiality requirements as applicable

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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