
Scheduling Supervisor
4 days ago
Reporting to the Operations Manager and District Director, the Supervisor of Coordination will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch.
**Qualifications**
- Minimum qualifications for this position are one to two years of post-secondary education and one to three years of job-related supervisory experience, or equivalent combination of education and experience
- Strong proficiency in all aspects of Microsoft office; with proven skills in Word and Excel
- Experience in Calipso, Goldcare and Procura is considered a strong asset
- Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
- Experience in customer service is an asset
- Experience in the health care field an asset
**Responsibilities**
- Provide in-depth training and onboarding education for scheduling for new coordination staff with assistance of on-site trainer
- Monitor and provide coaching and performance management to coordinators
- Assist in reviewing, supporting Procura/Goldcare Coordination training resources
- Formulating plan and follow through with training to address new and existing coordinator knowledge gaps
- Proficient in coordination position to fill in on a desk for coordination where absences occur
- Runs and reviews daily, weekly monthly reports and or provide action plan to reduce missed care because of coordination error, unfilled visits, incomplete care plan entries, overtime hours, under-utilized worker schedules and work with recruiting to review workforce requirements
- Create and maintain work schedules for coordination teams
- Works with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors
- Has full understanding of Collective Agreement language and requirements as it pertains to coordination where applicable
- Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets
- Daily review tracking tools and follow up with Coordinators to ensure compliance
- Other duties as assigned
**Information Management**
- Verifies integrity of data and makes corrections as necessary
- Produces schedules and reports on a regular basis, and upon request of the Supervisor/Manager
- Records all communications and consequent actions in appropriate fields/locations
- Responds to funder reporting requirements as required
**Customer Service**
- Communicates regularly with Patients/caregivers, PSS/Nursing Workers, funders and various Corporate or local departments, (i.e. Accounting, People & Culture, Information Technology)
- Provides reports to appropriate professionals regarding Patient and PSS/Nursing status
- Collaborates with accounting to ensure accurate and timely billing and payroll functions
- Provides support and general direction to PSS/Nursing Workers, as appropriate
- Receives concerns from Patients and PSS/Nursing Workers with regards to scheduling practices and redirects to appropriate professional
**Working Conditions**
- Working conditions are normal for an office environment
- Lifting or moving up to 10 lbs may be required
- Manual dexterity required to use desktop computer and peripherals
- Will be expected to work in a team and individual setting
- Non-traditional hours, including evenings and weekends are required
- Rotational shifts are required based on branch operational requirements
**Competencies**
In compliance with provincial and federal regulations and contracts with government agencies or private funders, the Supervisor of Coordination supports Branch operations and objectives in the areas of Human Resources, Payroll and other administrative functions
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