Assistant Leasing Manager

7 months ago

Waterloo, Canada Accommod8U Full time

**Position Overview**:
The Assistant Leasing Manager carries out the day-to-day functions of developing, nurturing, and managing relationships with prospective and existing tenants regarding growth in market, lease signing, tenant relationship management and brand awareness/promotion.

**Primary Responsibilities**:
**Tenant Relations and Support**:

- Understands how to put the tenant first and follow our philosophy of “Customer is King”
- Serve as a primary contact for tenant inquiries, facilitating swift resolutions to concerns and requests, including lease assignments and extensions.
- Manage all aspects of tenant lease documentation, ensuring compliance with relevant regulations and the Landlord Tenant Board Notices, including termination procedures.
- Collaborate with the accounting team to address tenant rent payment issues and assist with being first contact in regard to the collection of outstanding accounts.

**Marketing and Promotion**:

- Partner with the marketing team to effectively promote rental properties through various channels, including social media and international website listings.
- Contribute to the monthly tenant newsletter, ensuring content is engaging and informative.

**Event Planning and Community Engagement**:

- Assist in the planning, organization, and execution of open house events and other promotional activities to enhance property visibility.
- Support community engagement initiatives aimed at fostering a sense of belonging among tenants

**Administrative and Operational Support**:

- Maintain up-to-date records of community demographics, amenities, and property features to aid in property promotion.
- Ensure accurate and timely maintenance of daily traffic logs, phone logs, follow-ups, and the integration of software records with physical documentation using Dynamics 365.

**Team Leadership and Development**:

- Oversee and provide guidance to the leasing team, including training and task assignment, to ensure high performance and professional development.
- Support in the onboarding of new staff and new training initiatives
- Be a key driver in instilling the company's strategic direction into team members

**Additional Responsibilities**:

- Be available to respond to tenant communications during and after business hours as necessary.
- Perform other related duties as required to support the efficient operation of the leasing department.

**Requirements**:

- Bachelor's degree in related field preferred, or 3 years experience.
- Excellent verbal and written communication skills
- Ability to work independently as well as in a team environment.
- Ability to multitask, detail oriented and possess good problem solving and analytical skills.
- Always represent the company in a professional manner.
- Portray a positive attitude towards potential and existing tenants.
- Able to work within a flexible schedule including weekends.
- Knowledge of the local student housing market an asset.
- Strong problem solving skills
- Experience with different CRM software (365 dynamics or Yardi)

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