Bilingual Client Admin Support

3 weeks ago

Sherwood Park, Canada First Canadian Insurance Corporation Full time

First Canadian is a national organization and we are experiencing unprecedented growth

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

- An uplift of 5% is applied after the probationary period for qualified professional-level French bilingualism (both spoken and written).
- Off work 1 hour early on Fridays.
- Earned Time-Off Program and vacation.
- Group Retirement Savings Plan with employer match.
- Hybrid work options may be available.
- On-site gym including free weekly classes with a qualified trainer.
- Newly renovated facility with ergonomic desks/chairs.
- Educational assistance and career development.
- Employee benefits.
- Health and Wellness spending account.
- Employee discount programs.
- A Culture Team dedicated to diversity, inclusion, and employee programs.
- Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice

If you are motivated to succeed by helping people, then this is the opportunity for you

The Bilingual Client Admin Support position is a primary point of customer service and assistance for our automotive dealers and customer nationwide.

**Hours of Work**:
Monday to Thursday 8 hours/day (9am - 6pm) and on Friday 7 hours (9am-5pm). This position is required to work 1 Saturday (with the following Friday off) on a rotation basis.

**Essential Responsibilities**:

- Assist dealers in determining customer and vehicle eligibility for First Canadian products.
- Work closely with our field staff across Canada to provide industry-leading service and support to our dealer partners.
- Work with customers and dealers to complete exceptions, waivers, and transfers of coverage for creditor insurance policies.
- Assist our dealer partners in obtaining licenses required to sell certain products across Canada.
- Assist with ongoing development in our Online Resource Center, including contributing ideas, testing new developments, and troubleshooting issues as they may arise.
- Prepare dealer agreements and collect and process corporate documents.
- Other duties as required.

**Qualifications**:

- Fluent in English with proven competencies in verbal and written communication.
- Experience in the automotive, financial, or insurance sector is considered an asset.
- Post-secondary degree/diploma preferred, but not required.
- Intermediate skills with Microsoft Office (Word/Excel/Teams).

Thank you for considering our organization.

A French assessment test is required for all bilingual applicants.

We have a Mandatory Vaccination Policy to ensure employee safety due to COVID-19.

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