Community Programs Case Manager

3 weeks ago

Toronto, Canada West Neighbourhood House Full time

**COMMUNITY PROGRAMS CASE MANAGER (DROP-IN)**

**West Neighbourhood House** (West NH) is a multi-service, neighbourhood-based agency that has served
the diverse communities of downtown west Toronto since 1912. The central purpose of West NH is to enable
less-advantaged individuals, families, and groups in the community to gain greater control over their lives
and community. Our programs are delivered annually to approximately 16,000 people of all ages by a
dedicated team of approximately 235 staff and over 1,000 volunteers.

**The Meeting Place Drop-In** is a program of West NH, which offers a safe and supportive environment to
adults who are homeless/under-housed, living in poverty, are socially isolated and living with mental
illnesses and/or addictions. The Meeting Place works to reduce the barriers to meaningful participation in
society, and to challenge the broader society to transform conditions that create and maintain poverty and
homelessness. Reporting to the Manager of Case Management Services, The Meeting Place is seeking an
individual to work as part of a larger multi-faceted staff team to provide support to homeless, housed and
socially isolated and vulnerable adults.

**persons with disabilities, women and persons of all sexual orientations and gender**
**identities/expressions. Applicants with lived experience as a participant of West NH**
**programs, or related programming from similar organizations, are also strongly encouraged**
**to apply.**

**West NH will provide accommodation throughout the recruitment & selection process to**
**applicants with disabilities. During any stage of the recruitment process, please indicate the**
**nature of any accommodation(s) you may require. Any information received relating to**
**accommodation measures will be addressed confidentially.**

**RESPONSIBILITIES:
Embody anti-racist, anti-oppressive, equity-seeking practice in all aspects of work, including with
participants, community members, volunteers, neighbours, West NH staff, stakeholders, networks,
and others

Assess individual needs/goals and implement a service plan.

Provide enhanced counselling (not psychotherapy) to support mental health needs

Provide information and referral services

Manage individual cases, service coordination and follow up on issues and immediate needs;

Facilitate community linkages and partnerships as per client need;

Maintain case notes and statistics, centralized files and electronic database records

Help ensure the safe and comfortable operation of the drop-in through collaborative work with the
staff team

Facilitate participant engagement in programs and advocacy initiatives

Support individuals to develop and enhance life skills such as hygiene, healthy meal preparation,

laundry, money management, communication and access to healthy food

interviewed will be contacted.
- A United Way Member Agency _

***
Participate in community-based networks, education and advocacy initiatives related to issues

affecting members

Contribute to the life of the staff team through active participation in meetings, retreats, debriefings,
program, and other House-wide events.

Conduct outreach in the local community in collaboration with the staff team to identify and support
unmet needs of vulnerable community members

Develop and lead group programs

**QUALIFICATIONS:
BSW and Current membership in the College of Social Workers required or equivalent combination
of education and experience

Demonstrable skill in assessment, supportive counselling, crisis management, service planning and
co-ordination with adults who are at risk of homelessness, socially isolated, low-income, and may
have significant mental health and substance use challenges

Minimum 2 years experience working in the social service field

Proven commitment to and understanding of anti-racism and anti-oppression and trauma informed
practice

Experience in crisis intervention and conflict resolution

Strong computer literacy, with database and word processing software, coupled with an ability to
produce concise statistical and narrative reports

Ability to work some evening and weekend hours as required

**Status**:Permanent Full-Time (bargaining unit position)
**Start Date**:ASAP***
**Hours**:35 hours per week (Tuesday-Saturday)
**Rate**:$27.79 per hour (4 weeks vacation, paid sick days, 3 floater days, full
benefits package after 3 months, Multi-Sector Pension Plan after 6
months)***
**Unit**: Adult Community Programs
**Immediate Supervisor**:Manager, Case Management Services
**Posting Date**:January 11, 2023
**Closing Date**:January 25, 2023

**Please submit your resume by** **5:00 p.m. on the closing date to**:
Hiring Committee

588 Queen Street West
Toronto, Ontario

M6J 1E3

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