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Program Manager
5 months ago
**DATE**:January 26th, 2024
**LOCATION**:Toronto, ON - Social Medicine Initiative
**COMPENSATION**:
***$68,964 - $91,214 Annually Prorated
**CONTRACT DURATION**:1 year
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a
**Program**
**Manager**.
**Job Summary**
The Program Manager oversees the administration, management, operations, coordination, and delivery of all consumer services for a LOFT Community Service Program, and its multiple locations, in accordance with the established philosophy and policies of LOFT and government regulatory agencies.
The Program Manager is responsible for the overall direction, coordination, and supervision of staff, including training and development programs.
The Program Manager establishes and maintains effective client and community relations, combined with a strong advocacy role to meet the varied needs of the program in liaison with LOFT Community Services.
Social Medicine Initiative is an interdisciplinary team of providers from the University Health Network and LOFT Community Services that provides wrap around services to individuals with concurrent conditions that span physical and mental health challenges and social and economic vulnerability who are experiencing homelessness or at risk of losing their housing. Social Medicine delivers clinical hands-on support to those with complex healthcare needs providing outreach and case management services with access to psychiatric and medical assessment, consultation, and access to treatment, service planning, advocacy, and system navigation support. The aim of this partnership is to provide low barrier access to housing for these individuals, while assisting in stabilizing their physical and mental health, substance use, behavioural, psychosocial, and social drivers of health challenges. The Social Medicine team works from a housing first and harm reduction approach. The goal is to work with individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.
**What You Will Do**
- Program Management and Operation
- Plans, develops and implements the Program’s content, scope, priorities and deliverables, ensures the incorporation of agency ideals, policies, procedures, and funder expectations.
- Establishes Program operational parameters, staffing models, fiscal and service quality policies, procedures and standards in conjunction with their Director.
- Prepares annual service plans with input from a variety of sources.
- Develops program manuals and client documentation practices for the Program conjunction with their Director.
- Monitors and evaluates program performance and service delivery models, conducts planning and evaluation initiatives conjunction with their Director.
- Develops and implements projects within the program’s mandate in response to client needs.
- Develops and maintains a positive social environment within the Program that is consistent with the overall objectives, policies and criteria for clients as established by LOFT.
- Responsible for the overall direction, coordination, and supervision, training, development, and performance management of all Program staff.
- Supervises Program staff and provides team leadership to establish a healthy supportive working environment consistent with LOFT’s operating principles.
- Participates in regular on-call coverage with other LOFT Community Services management to ensure leadership coverage across all Programs and services.
- Responsible for the selection and hiring of all Program staff.
- Monitors and ensures Program compliance with licensing, funder requirements, employment legislation, safety codes and organizational operating principles.
- Oversees and monitors Occupational Health and Safety and ensures that standards are being met.
- Oversees infection control, and food service practices in conjunction with local public health.
- Investigates and reports on a variety of incidents or serious occurrences.
- Determines the impact of changes within immediate community on the Program and its operations and responds proactively to these changes.
- Client Care
- Oversees the administration, management, operations, coordination, and delivery of all client services at the Program.
- Oversees the planning and creation of all client care plans at the Program.
- Advocates on behalf of the client group within the community.
- Serve as an advocate and facilitator for clients pertaining to th
