Case Manager

2 months ago

Toronto, Canada LOFT Community Services Full time

**DATE**:February 27th, 2023

**LOCATION**:Toronto, ON - Passages CCM

**COMPENSATION**: $**52,535 - $63,260 Annually Prorated

**_
**Bilingual in _**_French Language is a must**_**

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Case Manager (French)**.

**JOB SUMMARY**:
The Case Manager (CM) serves French speaking individuals with serious and persistent mental illness who require support to live in the community. The position provides hands-on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The CM works in partnership with clients to develop a recovery plan, based on the OCAN client self-assessment and the CM’s OCAN full assessment. Following the principles of recovery, the CM also provides assistance with learning life skills, accessing community resources and supports, linking clients to appropriate services and developing a safe plan. The CM is also responsible for documenting interactions with clients and other relevant parties as required. There is driving involved and a car is required. Hours of work may include, on occasion, some early evenings.

**WHAT YOU WILL DO**

Direct Service Responsibilities:

- Provide support and assistance to assigned clients experiencing serious and persistent mental illness through regular contact in the community at a frequency determined through negotiation with each client
- Complete a comprehensive assessment of the nature of each client’s unique goals and needs through a collaborative, supportive and therapeutic relationship with each client and their support networks
- Provide guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and conducting an Ontario Common Assessment of Need (OCAN)
- Provide direct practical supportive counselling and assistance to clients in their pursuit of identified goals and needs such as:

- Acquiring shelter, food, income, ID and clothing
- Developing a healthy support network
- Accessing primary health and psychiatric care
- Developing personal skills in the areas of budgeting, medication and symptom management
- Developing harm reduction strategies in relation to substance use
- Developing strategies for the pursuit of educational/vocational interests
- Developing coping strategies and accessing/securing safe/affordable
- Develop, implement and monitor service care plans and crisis prevention/intervention plans in partnership with clients
- Teach life skills (i.e. shopping, budgeting, household management, use of public transit etc.,)
- Assist clients to identify and manage symptoms and develop effective coping skills
- Assist clients with emergency and/or crisis needs as required/appropriate
- Assist clients with accessing and coordinating other community resources, supports, services and appointments
- Liaise with each client’s support network members as appropriate and where client consent has been obtained
- Provide services within an anti-racism/anti-oppression framework
- Advocate on behalf of clients where appropriate and necessary
- Establish and maintain positive working relationships with other service providers, professionals and partnering agencies
- Establish effective relationships with family members where appropriate
- Develop discharge plans in partnership with clients
- Other duties as assigned by the Senior/Project Manager or Executive Director

Indirect Service Responsibilities
- Maintain the privacy and confidentiality of all client and agency information at all times and in accordance to agency policies and procedures
- Record accurate, clear and concise client case notes in the agency’s client database in accordance with agency policies and procedures
- Maintain the client paper file in an organized fashion
- Maintains the privacy, confidentiality and accuracy of information in shared solutions such as IAR, HPG for CHRIS and Better Care
- Submit monthly timesheets and expenses in accordance with agency guidelines
- Participate in partnership meetings as required
- Participate in team meetings, individual supervision, regular agency administration meetings and peer group meetings, providing input and ideas for improving services, efficiencies and ongoing program planning
- Take responsibility for identifying areas for professional growth and training, in conjunction with the Senior/Project Manager
- Participate in committees within the agency
- Provide back-up support to client

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