Warranty Manager

4 weeks ago


St Thomas, Canada Forever Homes Inc. Full time

Overview:
We are seeking a dedicated Warranty Manager to join our team. The Warranty Manager will be responsible for overseeing all aspects of warranty claims and ensuring customer satisfaction through efficient and effective warranty processes.

**Duties**:

- Manage and process warranty claims from customers and staff
- Review warranty policies and procedures to ensure compliance
- Investigate and resolve warranty issues in a timely manner within set deadlines
- Collaborate with internal teams to address product quality concerns
- Maintain accurate records of warranty claims and resolutions
- Provide guidance and support to customer service representatives on warranty-related matters

**Skills**:

- Proven experience in warranty management or a related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Attention to detail and accuracy in processing warranty claims
- Proficiency in using warranty management software or tools
- Knowledge of Tarion guidelines and regulations related to warranties

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-06-28



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