Dartmouth Receptionist

7 months ago

Dartmouth, Canada SPCA Nova Scotia Full time

Location: 5 Scarfe Crt, Dartmouth
Job Competition Closes: When position is filled

**Job Type**: Part-Time (16-32 hours a week)

**Salary**: $16 /hr depending on experience

A Shelter’s Animal Care Attendant is a key member of the Nova Scotia SPCA team. This individual participates in the day to day animal care and operational practices of an Animal Shelter making certain they are compliant with the Society’s animal care standards.

**Responsibilities**
Assures all nutritional, housing, grooming and medical needs are met on a daily basis according to approved processes. Is responsible for maintaining a safe and sanitary facility for animals and people. Provides humane handling and care for all shelter animals.

Responsibilities include but are not limited to:
Reception
- Provides outstanding customer service with a friendly can-do attitude.
- Communicates to the public the principles that convey and impart an understanding of the policies and procedures of the Nova Scotia SPCA.
- Facilitates day to day cash management process.
- Assists with scheduling and coordination of appointment
- Responsibilities
- Responsible for all duties related to the care of animals (cleaning of the holding areas, assuring that animals receive food and water, bathing and basic grooming). Provides humane handling and restraining techniques.
- Observes animals for signs of illnesses or injuries and reports symptoms to the appropriate personnel. Administers medications and assists Animal Care Technicians as required by restraining animals, grooming, health checks, flea treatments and administering parasite control.
- Performs continual maintenance duties that include repairs and upkeep. Cleans all equipment and work areas to maintain the highest standard of cleanliness and sanitation. Follows health and safety regulations and protocols.
- Maintain accurate records for animal inventory, health, medications, treatments, procedures and behaviour history.
- In addition to the duties listed above, the SPCA expects the following of each employee: adheres to policies and procedures; works in a safe manner; acts as a role model within and outside the shelter; performs duties as workload necessitates; maintains a positive and respectful attitude; demonstrates exceptional customer service; communicates regularly with supervisor about issues; demonstrates efficient time management and prioritizes workload; consistently reports to work on time prepared to perform duties of the position; participates in events and on committees as needed or required; and
- Completes other duties as assigned.
- Responsibilities include but are not limited to:

- Responsible for all duties related to the care of animals (cleaning of the holding areas, assuring that animals receive food and water, bathing and basic grooming). Provides humane handling and restraining techniques.
- Observes animals for signs of illnesses or injuries and reports symptoms to the appropriate personnel.

Administers medications and assists Animal Care Technicians as required by restraining animals,
grooming, health checks, flea treatments and administering parasite control.
- Performs continual maintenance duties that include repairs and upkeep. Cleans all equipment and work areas to maintain the highest standard of cleanliness and sanitation. Follows health and safety regulations and protocols.
- Maintain accurate records for animal inventory, health, medications, treatments, procedures and behaviour history.
- Provide excellent customer service, handling phone calls, provide rescue and adoption information.
- Provide a wide range of administrative and clerical duties and work well with low supervision.
- Maintain positive interactions with the public, staff and volunteers in a fast paced, sometimes hectic and noisy environment while remaining calm, focused resourceful and efficient is critical to

this role.
- In addition to the duties listed above, the SPCA expects the following of each employee: adheres to policies and procedures; works in a safe manner; acts as a role model within and outside the shelter; performs duties as workload necessitates; maintains a positive and respectful attitude; demonstrates exceptional customer service; communicates regularly with supervisor about issues; demonstrates efficient time management and prioritizes workload; consistently reports to work on time prepared to perform duties of the position; participates in events and on committees as needed or required; and completes other duties as assigned.

**Qualifications**
To perform this job successfully, an individual must be able to perform each task satisfactorily. The requirements listed
below are representative of the knowledge, skill and ability required.

Knowledge of medical terminology, data entry, record keeping
Customer service skills with an emphasis on empathy and compassion, de-escalation skills.
Basic experience working with persons in crisis
Demonstrated animal knowledge, including p

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