Associate Technical Account Manager

4 months ago

Toronto, Canada Yardi Systems, Inc. Full time

We are actively seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution. Join us and be at the forefront of delivering excellence with Yardi Breeze.

**What You’ll Do**:

- Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
- Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
- Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
- Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success.

**Who You Are**:

- Bachelor's degree in Business or a related field.
- Outstanding customer service skills and a strong willingness to exceed expectations.
- Excellent attention to detail and the ability to adhere to established processes.
- Flexibility and the ability to effectively manage changing priorities.

**Helpful to have**:

- Knowledge of accounting principles.

**Real Estate runs on Yardi. About Us**:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

**Discover the Yardi Difference**:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Salary $65,000 - $72,000 CAD

Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

LOCATION

**Toronto, ON**

BUSINESS UNIT

**Residential**

DEPARTMENT

**Client Services**

EMPLOYMENT TYPE

**Employee
- Full Time

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