Communications Manager

7 months ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:41032

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The City of Vancouver is seeking a bold, innovative and service-oriented communications leader.

Reporting directly to the Chief Communications Officer and working closely with senior City staff, the Communications Manager, Arts, Culture and Community Services (ACCS) will provide leadership and direction to a team of communications staff to deliver, implement and support integrated communications projects and planning for the ACCS department.

This role is a great opportunity for a strategic and forward-thinking communications leader to join the City’s communications team:

- You are an exceptional, storytelling leader who will help shape communications for the City that resonate with citizens and are reflective of City priorities.
- You will lead and inspire our team toward high performance, creativity and quality, bringing a commitment to Reconciliation, diversity, equity and inclusion to all our work.
- You will help position the team as the nexus of communications expertise within the City, collaborating with business partners across the organization toward creating and implementing creative, integrated communications solutions.
- You don’t shy away from a challenge—and you confront problems with balance and curiosity. You lead in a way that builds your team up, even in challenging times.

The ACCS portfolio encompasses a diverse array of work including Homelessness Services, Vancouver Civic Theatres, Non-Market Housing Operations, Social Policy, Tourism, Public Art and Cultural Services. The Manager leads in the development and execution of proactive communication programs and strategies including on issues of high reputational risk to the City including homelessness and encampments, mental health and addictions, cultural redress, Reconciliation, the Healthy City Strategy, and the planning of public art and social infrastructure. The manager also works closely with the City’s engagement staff on complementary strategies to support community engagement.

**Specific Duties and Responsibilities**

The Communications Manager, ACCS will deliver these core duties:

- Leads a team in communications planning. Lead the development, implementation and management of integrated, multi-channel citizen-centric communications planning to support ACCS priorities for both internal and external audiences, maximizing public awareness and understanding of benefit of City priorities and initiatives.
- Acts as a strategic partner. Seen as a strategic partner to the assigned business unit—one who understands the complex and varied organizational projects, priorities and issues in order to develop communications advice.
- Proactively manages issues. Proactively identifies emerging issues and opportunities on a regular basis, and recommends appropriate communications approaches.
- Works with media. Cultivate and maintain strong relationships with local and domestic media, determine key audiences and lead a proactive approach to media relations. Manages a budget and contractors. Effectively manage budgets and processes to execute initiatives in a cost-effective, timely fashion to support strategic objectives. Manage external contractors, including through the RFP process, including but not limited to agencies, freelance designers and writers.

To be successful in these activities, the Communications Manager, ACCS will:

- Prioritize relationships. Develops, builds and maintains excellent working relationships and understanding within their team, internal clients and stakeholders. Create an environment of trust and credibility through clear, accurate, open and timely two-way communication with staff and stakeholders.
- Lead and mentor. Leads and mentors staff with courage and heart by providing clear direction, a safe space for questions, and provide ongoing feedback so they can perform to their highest level. This includes coaching, training and development, hiring and termination, discipline, performance and attendance management.
- Stay on top of current trends. Stay abreast of the municipal landscape and pulse of Vancouver, particularly as it may have reputational impact on the City, its programs

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