Assistant Front Office Manager

4 weeks ago


Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

**The Oakes Hotel Overlooking the Falls is seeking passionate, and enthusiast individual who is looking to make a career in the hospitality industry.**

**Responsibilities**:
Reporting to the General Manager, the responsibilities include, but are not limited to:

- Communicates with guests ensuring that issues are being resolved during the stay, and maintain a reporting system that allows proactive resolution to common issues.
- Contributing member of the Guest Service team, overseeing the effectiveness of the overall guest experience, employee performance & development and service enhancements for the overall Front Office department.
- Ensure that all cash handing polices are followed and reports are accurately printed and ensure all staff are following the day-to-day shift requirements set forth by the company.
- Communicate hotel and room deficiencies to appropriate department for repairs and resolution.
- Adhering to Hotel and Health & Safety policies and procedures
- Other duties as assigned.

RESPONSIBILITIES:

- Communicate with guests ensuring that issues are being resolved during the stay
- Coaches and mentor’s colleagues; creates an environment that allows colleagues to exceed guest expectations and provide a path for career development
- Adhering to Hotel and Health & Safety policies and procedures
- Other duties as required

**Experience, Skills, and Requirements**:

- A minimum of 2 years management experience, hotel management an asset.
- Ability to work as a member of a team in a fast-paced environment.
- Must be physically fit to endure lifting, stretching, bending, kneeling and climbing stairs.
- Must be available to work a variety of shifts.
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

Onboarding Requirement:

- Required to provide a certificate proving completion of the Health and Safety Awareness Training for Supervisors (e-course provided by the Ministry of Labour)

This job posting is not exclusive or exhaustive list of all job functions that the Front Office Manager position will be asked to perform from time to time. This list is only a sample; the Front Office Manager position may be required to perform other duties.

Hennepin Fallsview Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hennepin Fallsview Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front Office: 3 years (preferred)



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