E-commerce Manager

2 weeks ago

Montréal, Canada Union Lighting Full time

**Union Lighting & Décor—E-commerce Manager (Bilingual)**

**About Us**:
Union Lighting & Décor is a dynamic, high-growth retailer specializing in stylish, high-quality home products, including lighting, decorative hardware, furniture, décor, giftware, and smart home technology.

At Union, we're more than just a company; we're a family that has been serving our community since 1914. We take pride in our legacy of exceptional customer service and our commitment to fostering relationships and partnerships. If you're looking for a rewarding career in a family-owned and operated business that truly cares about its customers and employees, you've come to the right place.

**The Role**:
As the E-commerce Manager, you will play a pivotal role in managing the e-commerce team, overseeing operations, driving results to achieve operational excellence, sales growth, and an exceptional customer experience. This role requires strategic leadership, strong analytical skills, and the ability to inspire a high-performing team while delivering measurable outcomes.

**Please Note this is a Full Time in Person position**

**Key Responsibilities**:
**1. Team Management**:

- Manage, develop, and inspire the e-commerce team, including customer service, logistics, and operations personnel.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for growth and development.

**2. Operational Leadership**:

- Oversee daily e-commerce operations to ensure efficiency and achievement of sales targets.
- Analyze current processes and implement improvements to optimize workflows, tools, and practices.

**3. Customer Service Management**:

- Address and resolve complex customer inquiries, complaints, and issues promptly.
- Monitor customer feedback to drive improvements and maintain high service standards.
- Train and onboard new team members to ensure consistent quality and expertise.

**4. Logistics and Inventory Management**:

- Oversee order fulfillment processes, ensuring accuracy, efficiency, and timely delivery.
- Manage inventory levels and coordinate restocking efforts to meet customer demand while minimizing excess stock.
- Collaborate with logistics partners to optimize shipping processes, costs, and delivery timelines.
- Manage returns and refunds efficiently, ensuring customer satisfaction and resolution.
- Track and analyze logistics metrics to identify opportunities for process enhancements.

**5. Sales Growth**:

- Develop and implement strategies to drive e-commerce sales growth and profitability.
- Set and monitor sales goals, motivating the team to meet and exceed targets.
- Identify opportunities to optimize pricing strategies and clearance sales.
- Act as a brand ambassador, ensuring alignment with Union's high service and quality standards.

**6. Product Knowledge and Collaboration**:

- Maintain an in-depth understanding of product offerings and ensure team members provide expert advice to customers.
- Collaborate with cross-functional teams, including IT, sales, and supply chain, to support e-commerce initiatives and operational goals.
- Implement process improvements to enhance team efficiency and the overall customer experience.

**Requirements**:

- Bachelor’s degree in Business, E-commerce, Management, or a related field.
- 2-5 years of experience in operations, team leadership, and process improvement.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Proven experience in managing inventory, logistics, and customer service operations.
- Proficiency in e-commerce platforms, CRM systems, and analytics tools.
- Demonstrated ability to inspire, manage, and develop high-performing teams.
- Exceptional communication, leadership, and organizational skills.
- Results-oriented mindset with a focus on continuous improvement and operational excellence.

**What We Offer**:

- Competitive salary with performance-based incentives.
- Opportunities for career advancement and professional development.
- A collaborative, inclusive, and fast-paced work environment.
- Employee discounts on all products.
- The opportunity to make a meaningful impact on company growth and success.

**How to Apply**:
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**Union Lighting & Décor—**Gestionnaire du Commerce électronique

**À propos de nous**:
Union Lighting & Décor est un détaillant dynamique et en pleine croissance, spécialisé dans les produits de maison élégants et de haute qualité, incluant l’éclairage, la quincaillerie décorative, le mobilier, le décor, les articles-cadeaux et la technologie de maison intelligente.

Chez Union, nous ne sommes pas simplement une entreprise; nous sommes une famille qui dessert notre communauté depuis 1914. Nous sommes fiers de notre héritage en matière de se

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