Collections Administrator
6 months ago
**ROLE**:
The Collections Administrator is responsible for providing administrative support to the Collections team. The Collections Administrator ensures all objectives and agreed upon levels of service are met.
**RESPONSIBILITIES**
**Essential Duties and Responsibilities **include, but are not limited to the following:
- End to end responsibility for the disconnection process including communicating and coordinating with outsourced disconnection provider, and scheduling disconnections and reconnections.
- Running daily Aged Trial Balance (“ATB”) report and auto dialer report.
- Ensure ATB is maintained with up to date information and data.
- Create all required V-lookups using Excel for various letter types such as disconnection and 2nd water notice letters.
- Manage third party/vendor management administrative tasks (i.e., approve invoices for payment, extract required lists and send to third party collection agency).
- Charge and schedule all penalties within operating system (Cogsdale).
- Complete monthly management tracker report sent to condominium boards.
- Manage the lien process including sending files to external counsel and communicating with them throughout the process.
- Complete developer collection calls and provide analytical support for the developer ATB report.
- Process all collection notices (pull lists from Cogsdale, create collection notice mail merge & send data file to external vendor for mailing)
- Plan and implement e-blasts for various collection campaigns as directed.
- Any and all other duties as assigned to meet team objectives.
**CORE COMPETENCIES**:
- Adaptability
- Communication
- Initiative
- Dependability
- Organization Skills
- Problem Solving
- Teamwork
**REQUIREMENTS**
- Minimum secondary school diploma with certificate in customer service, client administration or related specialty
- Minimum 3 years of relevant collections administration experience
- Proficiency in MS Office, particularly Excel including V-Lookup
- Ability to deliver exceptional internal and external customer service
- Strong written & oral communication skills
- Able to work in a fast-paced environment with changing priorities
- Self-motivated, well organized with the ability to learn quickly
- Energetic team player
- Familiarity with Five9 call centre software is an asset
**WORKING CONDITIONS**
- Office environment with frequent sitting at a desk
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required.
- Cricket Energy Holdings Inc. and its subsidiaries have created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005._
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- Please advise Human Resources if you require any accommodations._
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