Enrolment Services Associate

3 weeks ago

Peterborough, Canada Trent University Full time

**Job Purpose**:
The scope of responsibility follows the lifecycle of a Trent student, from acceptance to graduation and beyond. Reporting to the Associate Registrar & Director, Service Delivery and Student Financial Support, the Enrolment Services Associate supports student success and retention through excellence in service delivery.

**Key Activities**:
**Office Administration**
- Manages the service counter for the Office of the Registrar, which includes Records, Scheduling and Financial Aid. Field and respond accurately and with clarity in a timely manner to all Enrolment Services inquiries from faculty, staff, students, alumni, parents, and the general public, acting as an effective spokesperson for the department.
- Triage the nature and complexity of inquiries to determine the most appropriate actions, assisting where possible with a view to ensuring maximum office efficiency and client satisfaction. Where necessary, refer difficult situations to appropriate coordinator, team lead, or manager.
- Protect and maintain the security of confidential documents through identification verifications, secure document storage and document release verification procedures in accordance with university policy and privacy legislation.
- Liaise with Academic departments, Dean’s Office, Student Accounts, etc regarding procedural matters, waivers, exceptions to prerequisites, etc.
- Ensures timely release of confidential documents (transcripts, verification of enrolment, graduate confirmations and other) through monitoring and maintaining inventory of inks, parchments, documents and supporting materials.
- Monitors departmental website and advises if updates are necessary.
- Keep informed of all relevant rules, regulations, and policies for all areas of Enrolment Services to respond to inquiries and direct students to appropriate resources.
- Field, direct, and deliver where possible requests for information by external organizations, such as lawyers, ensuring accuracy of information and adherence to all internal and external policies.
- Assist students with a variety of processes and navigation through Trent University and related programs.
- Assist with recruitment and retention by participating in internal and external events.
- Determine and deliver on opportunities to improve operational efficiencies.
- Responsible for documenting all processes and procedures related to the Enrolment Services Associate role.
- Maintain a general understanding of all university departments and key stakeholders.
- Flexible work schedule, including evenings and weekends.
- Other duties as assigned.

**Records & Registration**
- Maintains and sets up user Alumni accounts ensuring proper security controls, systems access, and support for users.
- Prepare official documentation related to student enrolment, including Verification of Enrolment, Official Transcripts, Graduate confirmations, and various one-off letters.
- Process legal name changes and update other profile information.
- Complete program changes, course (de)registrations, section changes, waitlist registrations and other.
- Troubleshoot registration issues for students and escalate, as necessary.
- Maintain strong working knowledge of internal and external systems inclusive of Colleague, Iris, OUAC, OneKey, TopDesk, Request Tracker and myTrent.
- Maintain and ensure completeness of all Enrolment Services files, including all academic and financial files, and plan and enact migration process through the file’s life cycle.
- Assist with data entry for internal and external Enrolment Service reporting.
- Assist with all aspects of convocation related to Enrolment Services.
- Assist with maintenance of all Enrolment Services records.
- Assist with processing of all Enrolment Services functions to ensure student records are current and accurate.
- Assist with development and delivery of all Enrolment Services communications

**OSAP/Financial Aid**
- Intake of all documentation and paperwork (mail, electronic, in-person) ensuring completeness, including evaluation and approval or denial of Interest-Free status; approval or denial of signature pages, for both parents and students in the One-Key system.
- Maintain high degree of knowledge on bursary programs, scholarship programs, out of province/country financial assistance programs; including requirements, dates, deadlines and resource materials.
- Update profiles, academic programs, enter missing information and reset passwords as needed.
- Interpret and verify Release of Information for student records when dealing with inquiries.
- Answer inquiries related to the TWSP and assist students with evaluating eligibility for TWSP positions.
- Maintain strong working relationships between Financial Aid, Student Accounts and Student Accessibility Services.

**Education Required**:
General University Degree (3 year).

**Experience/Qualifications Required**:

- Two years’ experience working with a wide variety of stakeholders i

  • Student Enrollment Specialist

    3 weeks ago

    Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...

  • Student Enrollment Specialist

    3 days ago

    Peterborough, Ontario, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties, a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College's 6,800 full-time and 10,000 part-time students, including hundreds of...

  • Enrolment Support Advisor

    2 months ago

    Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations...

  • Enrolment Support Advisor

    7 days ago

    Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...

  • Enrolment Support Advisor

    2 months ago

    Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...

  • Enrolment Support Advisor

    3 days ago

    Peterborough, Ontario, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties, a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College's 6,800 full-time and 10,000 part-time students, including hundreds of...

  • International Student Enrollment Specialist

    2 weeks ago

    Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...

  • International Enrolment Advisor

    2 months ago

    Peterborough, Canada Trent University Full time

    **Job Purpose**: Under the general direction of the International Recruitment Manager provides liaison and recruitment services in a variety of educational, community and professional settings. Working within a specific set of settings with international prospects within Ontario and is primarily responsible for achieving the international applicant and...

  • Student Services

    3 weeks ago

    Peterborough, Canada Fleming College Student Administrative Council Full time

    **Student Administrative Council** **Sir Sandford Fleming College** **Job Title**: Student Services & Office Coordinator **Appointment type**:Contract (1 Year) **Location**:Fleming College Sutherland Campus **Reports to**:General Manager **Hours of Work**:37.5/week **Pay Scale**:$19.00/hour **Position Summary**: The Student Services & Office...

  • Finance Associate

    3 days ago

    Peterborough, Ontario, Canada SYSCO FOOD SERVICES Full time

    Finance Associate (3-month contract) Reports ToFinance ManagerLocationPeterborough, ONTypeFull-time, temporaryClosing DateJune 7, 2024Company OverviewSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities,...

  • Associate Registrar

    2 months ago

    Peterborough, Canada Fleming College Full time

    What Are We About? Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time...

  • Associate Registrar

    3 weeks ago

    Peterborough, Canada Fleming College Full time

    What Are We About? Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time...

  • Az Delivery Associate

    3 weeks ago

    Peterborough, Canada SYSCO FOOD SERVICES Full time

    **AZ Delivery Associate (1 Position)** - Reports To Transportation Supervisor Location North Bay, ON Type Hourly, Full-Time Closing Date February 17, 2023 **Company Overview** Sysco is the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging...

  • Az Delivery Associate

    2 weeks ago

    Peterborough, Canada SYSCO FOOD SERVICES Full time

    Reports To Transportation Supervisor Location Timmins, ON Type Hourly, Full-Time Closing Date June 15, 2023 **Company Overview** Sysco is the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals...

  • Sppt Services Associate

    2 months ago

    Peterborough, Canada Kawartha Credit Union Ltd Full time

    **Support Services Associate - Clearing and Cards (Permanent, Full-time)** **Location**:Hybrid/Peterborough, ON **Hours**: 40 hours per week, Monday to Friday **Rate of Pay**: Dependent on experience **Position Description**: As a Support Services Associate, you will: - Process and reconcile daily incoming electronic and paper clearings. - Maintain and...

  • Customer Service Associate

    4 weeks ago

    Peterborough, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    3 weeks ago

    Peterborough, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Finance Associate

    3 weeks ago

    Peterborough, Canada SYSCO FOOD SERVICES Full time

    **Finance Associate (3-month contract)** - Reports To Finance Manager Location Peterborough, ON Type Full-time, temporary Closing Date June 7, 2024 **Company Overview** Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare...

  • Az Delivery Associate

    3 weeks ago

    Peterborough, Canada SYSCO FOOD SERVICES Full time

    **AZ Delivery Associate** - Reports To Transportation Supervisor Location Bracebridge, ON Type Hourly, Full-Time Closing Date February 15, 2023 **Company Overview** Sysco is the global leader in selling, marketing, and distributing of food products, equipment, and supplies to restaurants, healthcare and educational facilities, lodging...

  • Az Delivery Associate

    3 weeks ago

    Peterborough, Canada SYSCO FOOD SERVICES Full time

    **AZ Delivery Associate** - Reports ToTransportation SupervisorLocationPeterborough, ONTypeHourly, Full-TimeClosing DateJune 5, 2024**Company Overview** - Sysco is the global leader in selling, marketing, and distributing of food products, equipment, and supplies to restaurants, healthcare and educational facilities, lodging establishments, and other...