Enrolment Support Advisor

2 weeks ago

Peterborough, Canada Fleming College Full time

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
Reporting to the Registrar, the Student Enrolment Advisor provides front line/cross functional support to students faculty and staff as they relate to Admissions, Financial Aid, Registration, Student Fees and Records Management. Monitors the customer support tools (e.g. CERB) and triages or processes requests for a variety of registrarial inquiries (including course add/drops, program withdrawals, exemptions, transfer credits, transcript requests, etc.). Provides information regarding College programs, policies/procedures, and responds to student inquiries regarding programs and services. Also performs outreach to prospective students at various stages in the enrolment process. Assists with key student recruitment events such as Open House, the Ontario College Information Fair and others. Occasional travel between campuses may be required to support front-line customer service initiatives.

Please Note: This position has been designated as on-campus and is expected on-site 100% of the time.

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

¿**What We Are Looking For**:
In addition to a 2-year diploma in Business or Office Administration, you will have 3 years relevant experience including the following:

- Working independently in a front line, customer service, deadline driven, self-directed team environment prioritizing, organizing and problem-solving own work
- Dealing with sensitive and confidential information and the F.O.I. Act relating to students from varying social, academic, economic and cultural backgrounds

**Please Note - Support**:
**How To Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

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