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Sppt Services Associate

5 months ago

Peterborough, Canada Kawartha Credit Union Ltd Full time

**Support Services Associate - Clearing and Cards (Permanent, Full-time)**

**Location**:Hybrid/Peterborough, ON

**Hours**: 40 hours per week, Monday to Friday

**Rate of Pay**: Dependent on experience

**Position Description**:
As a Support Services Associate, you will:

- Process and reconcile daily incoming electronic and paper clearings.
- Maintain and administer member requests for stop payments and branch requests for hold funds in accordance with established procedures.
- Reconcile and maintain general ledger accounts and internal posting accounts relating to clearing activity.
- Support risk management activities by identifying unusual situations such as kiting, unsatisfactory account operation, and suspicious or unusual transactions.
- Maintain accurate and up-to-date files on activities.
- Administer various product offerings such as: travel insurance, utility payments, Canadian and FX Drafts, and FX Notes Foreign Currency Cash & Cheques
- Assist with the administration of debit card functions by reconciling and maintaining various systems
- Receive, reconcile and process chargebacks to member accounts. Prepare the required advice letters referring overdraft or unusual situations to branch management.
- Ensure electronic Notice of Change through Central 1’s online return system is regularly submitted to reduce the number of rejected items due to incorrect encoding.
- Liaise with the Information Systems Department and Celero to resolve clearing issues, identify efficiencies or opportunities to support branches.
- Process pre-authorized debits and changes within an appropriate timeline, escalating issues appropriately to management.

**Qualifications**:

- High School Diploma or GED Equivalent
- 1-2 years of financial services experience
- Excellent customer service, organizational and time management skills

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.