Front Desk Supervisor

1 month ago

Mississauga, Canada Aqua-Tots Swim Schools Heartland Full time

**WHY JOIN AQUA-TOTS SWIM SCHOOLS?**

Are you looking for a career in Recreation? In Aquatics? Do you love working with people? Do you love working towards targets and goals?

**We are currently looking for strong LEADERS with fresh ideas and experience for our Heartland location We are constantly growing and are seeking like-minded leaders who can continue to help us thrive in creating the best swim school environment for our Clients and our team**

This person will work in tandem with the Owner, Directors and current managers to lead and manage all staff, day-to-day school operations, adhere to the curriculum, and uphold the core values of the Aqua-Tots brand.

At Aqua-Tots, our goal is to provide the highest quality swim lessons to each of our families and have fun while we do it Our mission is to help prevent drownings, by being the BEST swim school brand. We believe swimming is a valuable and life-saving skill that EVERY child should have. Swimming saves lives and we need amazing people like you to help that dream become a reality.

**Leadership Objective**:

- Lead and manage the day-to-day operations of the school to ensure excellence across the following 3 pillars: swim lessons, customer service and facility maintenance

**Leadership Responsibilities, use a Solution Oriented Philosophy to**:

- Lead by example and uphold the 7 Aqua-Tots Core Values daily
- Oversee staff in the Customer Care department and provide support to the Aquatics Department
- Supervise all day-to-day operations of the school
- Help to anticipate staffing needs
- Monitor and contribute to staff evaluations
- Help develop the next generation of excellent swim instructors
- Meet regularly with the cross-functional team: Owner, Aquatics Manager and Marketing Manager to update on day-to-day operations

**Requirements**:

- _Full Time employment: 30-40 Hours_

**Qualifications**:

- Minimum 3 years in a Sales and Customer Care role
- Minimum 2-years in a direct leadership role
- College or University degree preferred
- Strong business acumen
- Confident leading teams, providing positive motivation and constructive feedback
- Strong ability to sell the Aqua-Tots brand
- Competent organizational skills, paying attention to fine details
- Strong ability to multitask and prioritize multi deadlines efficiently
- Flexible, adaptable, and responsive to changing needs and conditions
- Independent worker, able to excel in a fast-paced team environment

**If you are interested in this opportunity, please submit your resume and cover letter detailing why you want to join the Aqua-Tots Swim Schools Team We can’t wait to meet you**

**Job Types**: Full-time, Permanent

Pay: $22.00-$30.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Please use three words that would best describe your leadership style:

- What does ‘excellent customer service’ mean to you?
- Are you currently looking for a new career?
- Would you consider yourself a people person? We are looking for someone who will be the face of the brand and represent our core values well.

**Education**:

- Secondary School (required)

**Experience**:

- Sales: 3 years (required)
- Leadership: 2 years (required)

Licence/Certification:

- National Lifeguard (preferred)

Work Location: In person

Expected start date: 2024-10-28

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