Front Desk Coordinator
7 months ago
Job Summary
We are seeking a highly organized and customer-focused Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional customer service. This is a key role in our organization, as you will be the first point of contact for our clients and visitors.
Duties
- Greet and welcome clients and visitors with a friendly and professional demeanor
- Answer phone calls and direct them to the appropriate department or individual
- Manage the scheduling of appointments and maintain an organized calendar
- Handle customer inquiries, complaints, and issues in a timely and efficient manner
- Maintain accurate client records and files
- Oversee the check-in and check-out process for clients
- Coordinate with other departments to ensure smooth operations
- Train and supervise front desk staff to provide excellent customer service
Experience
To be successful in this role, you should have the following qualifications:
- Proven experience in an administrative or front desk role
- Familiarity with phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent organizational skills with attention to detail
- Previous experience in a medical office or customer support role is a plus
**Salary**: From $23.85 per hour
**Benefits**:
- Extended health care
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Ability to Commute:
- Mississauga, ON (required)
Ability to Relocate:
- Mississauga, ON: Relocate before starting work (required)
Work Location: In person
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