Membership Screener

Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of _A better world, by girls_.

Girl Guides of Canada is seeking a **Membership Screener. (Contract until August 2025)**
- **Remote Contract Position.**

**About This Opportunity**

Reporting to the Team Lead, Membership Screening, the Membership Screener will focus on providing exceptional customer service to GGC’s members and potential members in line with GGC’s customer service philosophy. This position is part of a team that is critical to the success of growing the organization by quickly and efficiently screening new member applicants.

**The Membership Screener will**:

- Monitors screening requirements.
- Maintain confidential member and non-member volunteer records and department files.
- Advanced Microsoft office document preparation.
- Relevant education and/or work experience in a customer facing role.
- Experience and/or comfort on the phone and passionate about providing exceptional service.
- Comfort with ambiguity and working in a fluid, fast-paced environment.
- Excellent verbal and written communication skills combined with strong interpersonal skills, resourcefulness, critical thinking, and attention to detail.
- Active listening skills, understanding how to absorb information and take appropriate action.
- Experience working with a membership database (iMIS an asset) and understanding the importance of leveraging data to present useful insights.
- Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.

Annual Salary Starting: *$44,060*
- Salary based location, Greater Toronto Area

**This position will remain open until filled. Interviews will be conducted on a rolling basis.