Human Resources Operations Coordinator
5 months ago
At CN, every day brings new and exciting challenges. You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters.
Join us
**Job Summary**
The Human Resources Operations Coordinator is responsible for delivering exceptional service to CN employees and leaders. The role operates in a high-volume contact centre environment with a focus on service delivery excellence as well as responding to customer inquiries related to policies, programs and processes covering a wide spectrum of Human Resources (HR) topics. The role is accountable for ensuring employee data integrity, entering master data changes and completing all management staffing actions across CN. Moreover, the incumbent provides support to HR Centers of Excellence by completing tasks such as employee record requests,.
**Main Responsibilities**
**Employee Master Data**
- Responsible for all management staff actions
- Responsible for providing guidance on unionized staffing actions
- Act as a super user for data maintenance
- Participate in establishing and optimizing processes, procedures, and standards
- Ensure standard operating procedures
- Participate in data cleanup activities
- Support data quality and security audit
- Identify security weaknesses
- Participate in training activities
**Call Centre**
- Respond to employee and leader inquiries using an omni-channel strategy
- Leverage case management software
- Investigate employee concerns by collaborating with other HR team members, focusing on timely and accurate resolution of issues
- Act as a first point of contact for employee inquiries regarding manual and technology-enabled HR business processes
- Develop and maintain productive relationships with team members and other HR and non-HR (e.g., Payroll) stakeholders
- Leverage relationships to collaborate on complex inquiries ensuring service quality and accuracy
- Participate in establishing and optimizing processes, procedures, and standards
**Centre of Excellence Supporting Activities**
- Support employees with the Onboarding process
- Assist with the booking of interviews
- Prepare and complete employee record requests
- Payout of employee referral program
- Process HR internal invoices
- Contribute to establishing and optimizing processes, procedures, and standards in the various Centre of Excellence
- Complete various tasks for the Centre of Excellence including but not limited to, benefits, pension, learning, recruiting, wellness initiatives and recognition program
**Working Conditions**
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. This is a results-based working environment where performance is monitored and measured based on case resolution quality and quantity.
**Requirements**:
**Experience**
Customer Service and Human Resources
- Minimum 5 years of customer service experience
- Minimum 3 to 5 years working with Systems, Applications and Products (SAP)
- Previous high-volume contact centre experience*
- Previous HR experience*
- Experience working with HR systems
- Any experience for these above would be considered as an asset
**Education/Certification/Designation**
- Bachelor’s Degree in Business Administration with a specialization in Human Resources, or equivalent
- Master’s Degree in a related discipline*
- Chartered Professionals in Human Resources (CPHR) or in the process of becoming certified*
- Any designation for these above would be considered as an asset
**Competencies**
- Demonstrates active listening
- Solves problems to create value
- Applies critical thinking
- Collaborates with others and shares information
- Sets direction and inspires others
- Communicates with impact
- Demonstrates agility and drives change
**Technical Skills/Knowledge**
- General knowledge of Microsoft Office
- Knowledge and experience with case management systems and processes (e.g., Remedy, ServiceNow, Neocase, Salesforce)
- Fluently bilingual both written and verbal (English, French)
- Knowledge of accounting*
- Any knowledge for any of the above would be considered as an asset
**About CN**
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coa
-
Human Resources Coordinator
5 months ago
Montréal, Canada CMC Électronique Full timeCMC Electronics is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets. This is a unique opportunity to be part of the CMC Electronics family. Use your knowledge and expertise to contribute to an experienced and motivated team...
-
Coordinator, Human Resources
5 months ago
Montréal, Canada Coca-Cola Canada Bottling Limited Full timeFacility Location - L'Assomption Work Location - Employee Type - Regular Employee FT Salaried **About This Opportunity**: The Human Resources Coordinator role is critical to the success of our HR and Talent Acquisition Operations. You will establish optimized operations & best practices to support our teams in Eastern Canada. If you’re interested in...
-
Human Resources Coordinator
5 months ago
Montréal, Canada Transat AT Full timeCompany Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating telecommuting environment where team cohesion is paramount....
-
Human Resources Coordinator
5 months ago
Montréal, Canada Double Solution Full time_French will follow_ **Overview**: We are seeking a highly organized and detail-oriented individual to join our team as a Human Resources Coordinator. As a Human Resources Coordinator, you will play a crucial role in supporting the HR department and ensuring the smooth operation of various HR functions. This is a full-time position with opportunities for...
-
Human Resources Coordinator
4 months ago
Montréal, Canada Double Solution Full time_French will follow_ **Overview**: We are seeking a highly organized and detail-oriented individual to join our team as a Human Resources Coordinator. As a Human Resources Coordinator, you will play a crucial role in supporting the HR department and ensuring the smooth operation of various HR functions. This is a full-time position with opportunities for...
-
Human Resources Coordinator
7 months ago
Montréal, Canada LifeWorks Full timeTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...
-
Human Resources Operations Coordinator
18 hours ago
Montréal, QC, Canada CN Full timeAt CN, every day brings new and exciting challenges. You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...
-
Human Resources Coordinator
5 months ago
Montréal, Canada PCL Construction Full time**The future you want is within reach.** At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can...
-
Human Resources Generalist
5 months ago
Montréal, Canada Kohl & Frisch Limited Full timePrimary Role of This Position The HR Generalist plays a key role in supporting the day-to-day operations of the Human Resources department. This position encompasses a wide range of HR responsibilities, including recruitment, employee relations, benefits administration, and HR compliance. The HR Generalist serves as a point of contact for employees and...
-
Human Resources Coordinator
2 months ago
Montréal, QC, Canada Anton Paar Canada Full timeAbout Anton Paar Anton Paar is a global leader in the development and manufacturing of high-precision laboratory instruments and process measurement solutions. With a rich history spanning over 100 years, we have established ourselves as a trusted provider of innovative and reliable analytical instruments. Our products are utilized across a wide range of...
-
Human Resources Coordinator
5 months ago
Montréal, Canada Echotape Full timeJob Overview: **Mandate**: To assist the Human Resources Manager with the day to day tasks of the human resources department and support a wide range of HR activities including recruitment, updating and implementing HR policies and procedures, employee database management and general administrative duties. **Responsibilities**: - Assist in the hiring...
-
Human Resources Technician
5 months ago
Montréal, Canada Expresco Foods Full time**Company Description** Expresco is founded on the concept of filling a niche in the food service industry of ready-made skewers. Our primary business is providing value added portion - controlled meat on stick for the food service and retail industry under the brand Expresco as well as for clients under their own private labels. **Job Description**...
-
Human Resources Coordinator
4 months ago
Montréal, Canada Marriott International, Inc Full time**Job Number** 24078005 **Job Category** Human Resources **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Human Resources Coordinator** Follow all company policies and procedures;...
-
Manager, Human Resources
5 months ago
Montréal, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Human Resources Coordinator
4 months ago
Montréal, Canada Bureau Veritas Full timeDo you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas might be the place for you! Imagine being surrounded by...
-
Human Resources Coordinator
1 month ago
Montréal, QC, Canada Cogeco Connexion Inc Full timeOur culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : As a key member of...
-
Human Resources Manager
5 months ago
Montréal, Canada Derme&co Full timeDerme&Co is a well-established company that has been offering certified organic products and services in the professional skin care field for over 30 years. We work with an impressive list of customers around the world in the spa, medical-aesthetic, hotel, retail, grocery and pharmaceutical sectors. We are constantly striving to improve our products and...
-
Human Resources Generalist
5 months ago
Montréal, Canada DEHUMIDIFIED AIR SOLUTIONS INC - SAS DECTRON Full timeThe HR Generalist will be responsible for coordinating human resources activities including recruitment, onboarding, performance management, counseling and intervention, terminations and offboarding. They will also be responsible for implementing human resources initiatives and advising employees and the leadership team. - Provide support to employees and...
-
Human Resources Advisor
5 months ago
Montréal, Canada Ubisoft Full time**Company Description** Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...
-
Human Resources Administrator
5 months ago
Montréal, Canada GS1 Canada Full time**Description**: GS1 Canada is looking for an Human Resources (HR) Administrator to play a critical role on the Human Resources team. You are determined, energetic, and a problem-solver with a keen eye for detail. As an HR Administrator, you will support all aspects of the human resources function by delivering on the administrative components of people...