Human Resources Operations Coordinator
1 month ago
At CN, every day brings new and exciting challenges. You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters.
Join us
Job Summary
The Human Resources Operations Coordinator is responsible for delivering exceptional service to CN employees and leaders. The role operates in a high-volume contact centre environment with a focus on service delivery excellence as well as responding to customer inquiries related to policies, programs and processes covering a wide spectrum of Human Resources (HR) topics. The role is accountable for ensuring employee data integrity, entering master data changes and completing all management staffing actions across CN. Moreover, the incumbent provides support to HR Centers of Excellence by completing tasks such as employee record requests, recruitment activities, HR invoice processing.
Main Responsibilities
Employee Master Data
- Responsible for all management staff actions
- Ensure standard operating procedures
- Participate in data cleanup activities
- Support data quality and security audit
- Identify security weaknesses
- Participate in training activities
- Participate in establishing and optimizing processes, procedures and standards
Service Centres
- Respond to employee and leader inquiries using an omni-channel strategy
- Leverage case management software
- Investigate employee concerns by collaborating with other HR team members, focusing on timely and accurate resolution of issues
- Act as a first point of contact for employee inquiries regarding manual and technology-enabled HR business processes
- Develop and maintain productive relationships with team members and other HR and non-HR (e.g., Payroll) stakeholders
- Leverage relationships to collaborate on complex inquiries ensuring service quality and accuracy
- Participate in establishing and optimizing processes, procedures, and standards
Centre of Excellence Supporting Activities
- Support employees with the Onboarding process
- Assist with the booking of interviews
- Prepare and complete employee record requests
- Payout of employee referral program
- Process HR internal invoices
- Complete various tasks for the Centre of Excellence including but not limited to, benefits, pension, learning, recruiting, wellness initiatives and recognition program
- Contribute to establishing and optimizing processes, procedures, and standards in the various Centre of Excellence
- Participate in various ad-hoc projects
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. This is a results-based working environment where performance is monitored and measured based on case resolution quality and quantity.
**Requirements**:
Experience
Customer Service and Human Resources
- Minimum 1 to 3 years of customer service experience
- Minimum 1 to 3 year working with Systems, Applications and Products (SAP)
- Previous HR experience*
- Previous high-volume contact centre experience*
- Any experience for these above would be considered as an asset
Education/Certification/Designation
- Bachelor's Degree in Business Administration with a specialization in Human Resources, or equivalent
- Chartered Professionals in Human Resources (CPHR) or in the process of becoming certified*
- Any designation for these above would be considered as an asset
Competencies
- Demonstrates active listening
- Solves problems to create value
- Applies critical thinking
- Collaborates with others and shares information
- Communicates with impact
- Demonstrates agility
Technical Skills/Knowledge
- Knowledge and experience with case management systems and processes such as Service Now
- Knowledge and experience with HCM such as SuccessFactors
- Knowledge and experience with SAP HR ECC
- General knowledge of Microsoft Office
- Fluently bilingual both written and verbal (English, French)*
- Knowledge of accounting*
- Any knowledge for any of the above would be considered as an asset
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community pro
-
Human Resources Generalist
3 weeks ago
Montréal, QC, Canada Societe Generale (via LevelUP Human Capital Solutions) Full timeAmericas Human Resources Department Description It is the mission of Human Resources to advance the overall mission of Société Générale through the acquisition, retention, and support of excellent employees. Human Resources achieves its mission by recruiting, employing, retaining, and developing employees by maximizing our superior employee relations...
-
Human Resources Generalist
3 weeks ago
Montréal, QC, Canada Societe Generale (via LevelUP Human Capital Solutions) Full timeAmericas Human Resources Department Description It is the mission of Human Resources to advance the overall mission of Société Générale through the acquisition, retention, and support of excellent employees. Human Resources achieves its mission by recruiting, employing, retaining, and developing employees by maximizing our superior employee relations...
-
Human Resources Administrator
2 weeks ago
Montréal, QC, Canada Societe Generale (via LevelUP Human Capital Solutions) Full timeAmericas Human Resources Department Description It is the mission of Human Resources to advance the overall mission of Société Générale through the acquisition, retention, and support of excellent employees. Human Resources achieves its mission by recruiting, employing, retaining, and developing employees by maximizing our superior employee relations...
-
Human Resources Coordinator
4 months ago
Montréal, QC, Canada Anton Paar Canada Full timeAbout Anton Paar Anton Paar is a global leader in the development and manufacturing of high-precision laboratory instruments and process measurement solutions. With a rich history spanning over 100 years, we have established ourselves as a trusted provider of innovative and reliable analytical instruments. Our products are utilized across a wide range of...
-
Human Resources Coordinator
7 months ago
Montréal, Canada CMC Électronique Full timeCMC Electronics is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets. This is a unique opportunity to be part of the CMC Electronics family. Use your knowledge and expertise to contribute to an experienced and motivated team...
-
Coordinator, Human Resources
6 months ago
Montréal, Canada Coca-Cola Canada Bottling Limited Full timeFacility Location - L'Assomption Work Location - Employee Type - Regular Employee FT Salaried **About This Opportunity**: The Human Resources Coordinator role is critical to the success of our HR and Talent Acquisition Operations. You will establish optimized operations & best practices to support our teams in Eastern Canada. If you’re interested in...
-
Human Resources Coordinator
3 months ago
Montréal, QC, Canada Cogeco Connexion Inc Full timeOur culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : As a key member of...
-
Human Resources Operations Coordinator
6 months ago
Montréal, Canada Canadian National Railway Full timeAt CN, every day brings new and exciting challenges. You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...
-
Human Resources Coordinator
3 months ago
Montréal, QC, Canada Marriott International, Inc Full time**Job Number** 24161725 **Job Category** Human Resources **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Human Resources Coordinator** Follow all company policies and procedures; ensure...
-
Human Resources Intern
3 months ago
Montréal, QC, Canada Groupe CSL Full time**ABOUT US** **CSL OFFERS YOU** - A Paid Internship; - A flexible work schedule on the basis of 35 hours per week; - Flexible Work Arrangement (FWA) - hybrid and remote options available; - Activity-based Workplace which includes focus zones, collaboration tables, and more; - The necessary tools for your internship (work laptop, etc.); - An opportunity to...
-
Human Resources Coordinator
6 months ago
Montréal, Canada Transat AT Full timeCompany Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating telecommuting environment where team cohesion is paramount....
-
Human Resources Coordinator
6 months ago
Montréal, Canada Double Solution Full time_French will follow_ **Overview**: We are seeking a highly organized and detail-oriented individual to join our team as a Human Resources Coordinator. As a Human Resources Coordinator, you will play a crucial role in supporting the HR department and ensuring the smooth operation of various HR functions. This is a full-time position with opportunities for...
-
Human Resources Coordinator
6 months ago
Montréal, Canada Double Solution Full time_French will follow_ **Overview**: We are seeking a highly organized and detail-oriented individual to join our team as a Human Resources Coordinator. As a Human Resources Coordinator, you will play a crucial role in supporting the HR department and ensuring the smooth operation of various HR functions. This is a full-time position with opportunities for...
-
Human Resources Coordinator
8 months ago
Montréal, Canada LifeWorks Full timeTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...
-
Human Resources Coordinator
1 month ago
Montréal, QC, Canada Belron Canada Full timeAutomotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. The incumbent of the position will be responsible for supporting the National...
-
Human Resources Manager
3 weeks ago
Montréal, QC, Canada Intelcom | Dragonfly Full timeRide the next mile with us! - Responsibilities - Develop an in-depth understanding of the sectoral business reality and the number of operational teams, their needs and priorities; - Support managers in the management, mobilization and development of their teams, maintaining a good working climate and performance management; - Collaborate closely with other...
-
Dispatcher/operations
4 months ago
Montréal, QC, Canada Entourage Human Resources Full timeJob Title: Dispatcher/Operations Job Overview Our client, a top transportation company specializing in local, national, and cross-border services, is seeking a Dispatch/Operations Coordinator. In this role, you’ll manage freight movements, book trucks, plan routes, and ensure timely, cost-effective service. You'll coordinate with vetted carriers, resolve...
-
Human Resources Advisor
4 weeks ago
Montréal, QC, Canada Desjardins Full time- Support managers in implementing orientation and integration activities for new employees.- Track indicators of personnel movement (e.g. turnover rates and absenteeism). Update employee records and perform ensuing follow-up activities related to salary management.- If necessary, make minor adjustments to certain human resources tools to ensure they meet...
-
Advisor, Human Resources
3 months ago
Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time**Job Title**: Advisor, Human Resources **Department**: Human Resources **Position Status**: Permanent **Location**: Montreal (YUL) **Reporting Manager**: Manager Talent Employee Engagement and Culture **Description**: - Excellent knowledge of best Human Resources practices in the areas of recruitment, performance management, employee benefits and...
-
Human Resources Specialist
4 months ago
Montréal, QC, Canada International Civil Aviation Organization - ICAO Full time**Job Opening** **Job Opening ID**: 241576 **Job Network** : Management and Administration **Job Family** : Human Resources **Category and Level** : Professional and Higher Categories, P-3 **Duty Station** : MONTREAL **Department/Office** : International Civil Aviation Organization **Date Posted** : Aug 21, 2024 **Deadline** : Sep 21, 2024 - Print-...