Reports Administrator

2 weeks ago

Edmonton, Canada RS Sterling Fire Protection Inc. Full time

Come join Sterling Fire Protection Services, where our passion for safety and commitment to excellence unite. As a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety. If you're driven by a commitment to excellence, have a passion for making a difference, are dedicated to upholding the highest quality of work, and are eager to be part of a forward-thinking organization that values expertise, teamwork, and continuous growth, then join us in our mission to provide top-tier fire protection services that set the standard for safety and security. We don’t just fight fires - we ignite your career

**Who You Are**
- **Excellent at written and verbal communication**: Reports Administrators should possess strong communication skills to effectively convey information through written reports and verbal updates, minimizing misunderstandings and ensuring that everyone is well-informed about report status.
- **Exceptional in fostering interpersonal relationships and providing top-notch customer service**: The capacity to deliver outstanding customer service, both internally and externally, is essential for cultivating positive relationships.
- **Meticulous attention to detail**: Being highly detail-oriented allows Reports Administrators to detect errors, maintain documentation accuracy, and uphold high-quality standards.
- **A master of organization**:Given the multitude of reports and deadlines to manage, strong organizational skills are indispensable.
- **Punctual**: Prioritizing tasks and efficient time management are crucial, especially when juggling multiple competing reports that need to be typed while meeting deadlines without compromising quality.
- **Known for a positive and uplifting demeanor**: A positive attitude contributes to a more supportive and encouraging work environment, boosting morale and productivity.
- **Possess an analytical mindset**: Handwritten reports may contain incomplete or inaccurate information, and the ability to identify and rectify these issues, analyze data, and arrive at optimal solutions or seek assistance is necessary.
- **Dedicated to adhering to processes**: Conforming to established processes is paramount in this position. The capacity to adhere to report writing, tracking, and archiving processes is indispensable.

**What You’ll Do**
- Receive handwritten reports from technicians and verify data completeness by communicating with technicians to ensure adherence to quality standards.
- Create, sustain, and revise various inspection reports.
- Ensure accurate and timely generation of reports.
- Archive reports in both electronic and physical formats, with careful attention to naming conventions.
- Utilize Adobe Acrobat templates to transcribe inspection reports.
- Coordinate with the sales team to understand report requirements and deadlines.
- Maintain a record of completed reports in our reports spreadsheet.
- Serve as a backup for reception duties, including welcoming walk-in clients and vendors, handling phone calls, taking messages, and transferring calls.
- Fulfill other administrative responsibilities as needed.

**What You Need**
- At least 1 year of experience in customer service.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Proficiency in Adobe Acrobat.
- Ability to type at least 70 WPM.
- **STRONG** attention to detail.

**Working Conditions**
- Office environment
- Sitting for long periods of time
- Using office equipment - computer, keyboard, mouse, printer

**Wage**

$19 - $24/hr depending on experience

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- How many WPM can you type?

**Education**:

- Secondary School (required)

**Experience**:

- Reception and Administrative Assistance: 1 year (required)

Work Location: In person

Application deadline: 2024-02-09
Expected start date: 2024-02-12

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