Patient Care Manager Emergency St. Paul's

6 months ago

Vancouver, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
Providence Health Care (PHC) is a health and wellness resource for all British Columbians. We’re committed to treating those we serve — and each other — with compassion and respect.

While it started with very humble roots, the PHC of today has grown; now there are almost 9,000 people working at our 17 sites. We have 8,000 staff, 1,500 medical staff/physicians, 200 researchers, 1,600 volunteers.

“How you want to be treated” is now a benchmark —
**for all of us,**
**every day**
**.**

PHC is strongly committed to creating and maintaining a workplace of choice where employees are recognized and valued.

PHC strives to provide work-life balance and promotes a positive work culture by having integrated support model of training, mentoring and coaching so the Manager can support their staff to provide exceptional care.

We see a person before we see an illness. We believe that building relationships with our patients starts from the first encounter. We listen with open minds and hearts to help our patients regain stability and return to the things they enjoy.

Providence Health Care provides a range of coordinated emergency, inpatient, outpatient, specialized diagnostic and treatment services and provincial services for people with serious mental illnesses, including those with addictions.

**Where we are located**
St. Paul's Hospital is an acute care, teaching and research hospital located in downtown Vancouver. It is home to many world-class medical and surgical programs, including heart and lung services, HIV/AIDS, mental health, emergency, critical care, kidney care, elder care and numerous surgical specialties.

**Position Overview**

Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families. This position maintains responsibility in collaboration with a Physician Leader for the effective and efficient delivery of services within specified sub-units of a clinical program. This role promotes and facilitates the continuum of care delivery both internally and with external agencies in alignment with the Program goals and strategic direction by implementing and using quality improvement, utilization management, staff development and resource management strategies. This position works collaboratively within the Program Based Care Model and in concert with the Program Leaders, other Managers, Practice Leaders, Corporate and Support Leaders.

Qualifications / Skills and Education:
**Education**
Master's degree in a related Health Profession plus a minimum of five (5) years' experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.

**Skills and Abilities**
Leadership:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication:
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.

Resources Management:
Manages human, capital, financial and information resources so that organizational objectives are achieved.

Conceptual Skills:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Public/Community Focus:
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

Results Management:
Plans and establishes courses of action for self and others that are results oriented.

Systems Thinking:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

Team Focus:
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.

Time Management:
Manages own work activities and delegates tasks to achieve maximum efficiency.

Mastery of Change:
Accepting of new initiatives and champions the implementation process amongst team members.

Quality Improvement:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

Duties and Responsibilities:
1. Provides leadership to the interdisciplinary team to ensur

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