Patient Care Manager

5 months ago

Vancouver, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
**The Opportunity**

St. Paul's Hospital is currently seeking a second Patient Care Manager for its Road to Recovery Program.

**Road to Recovery**

Providence Health Care (PHC) Division of Addiction and the BC Centre on Substance Use (BCCSU) have co-developed the Road to Recovery (R2R) Initiative - an innovative new model to transform substance use care in BC. The initiative focuses on providing a full continuum of substance use care at St Paul’s Hospital.

Through the R2R, people who come to St Paul’s Hospital seeking addiction treatment will have access to a comprehensive, full range of evidence-based and culturally safe early recovery interventions including withdrawal management, stabilization care, transitional care, and long-term recovery services.

More information about St. Paul's R2R program can be found here:

- Road to Recovery - Providence Health Care
- What is Road to Recovery? - St. Paul's Foundation
- St. Paul’s Hospital sits on the frontline of the toxic drug crisis

**Position Overview**

Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families. This position:

- maintains responsibility for the effective and efficient delivery of services within specified sub-units of a large clinical program (in collaboration with a Physician Leader)
- provides leadership and supervision to interdisciplinary staff (Clinical Nurse Leader, Unit Supervisor(s) and/or equivalent nursing leadership roles) in unit(s) that provide direct care to patients/residents
- promotes and facilitates the continuum of care delivery—both internally and with external agencies—in alignment with the Program goals and strategic direction
- implements and uses quality improvement, utilization management, staff development and resource management strategies

This position works collaboratively within the Program Based Care Model and in concert with the Program Leaders, other Managers, Practice Leaders, Corporate and Support Leaders.

**About Providence Health Care**

Providence Health Care (PHC) is a health and wellness resource for all British Columbians.

We’re committed to treating those we serve — and each other — with compassion and respect.

We provide a range of coordinated emergency, inpatient, outpatient, specialized diagnostic and treatment services and provincial services for people with serious mental illnesses, including those with addictions.

While it started with very humble roots, the PHC of today has grown; now there are almost 9,000 people working at our 17 sites. We have 8,000 staff, 1,500 medical staff/physicians, 200 researchers, 1,600 volunteers.

“How you want to be treated” is now a benchmark — for all of us, every day.

PHC is strongly committed to creating and maintaining a workplace of choice where employees are recognized and valued.

PHC strives to provide work-life balance and promotes a positive work culture by having integrated support model of training, mentoring and coaching so the Manager can support their staff to provide exceptional care.

We see a person before we see an illness.

We believe that building relationships with our patients starts from the first encounter.

We listen with open minds and hearts to help our patients regain stability and return to the things they enjoy.

**Where we are located**
St. Paul's Hospital is an acute care, teaching and research hospital located in downtown Vancouver. It is home to many world-class medical and surgical programs, including heart and lung services, HIV/AIDS, mental health, emergency, critical care, kidney care, elder care and numerous surgical specialties.

Qualifications / Skills and Education:
QUALIFICATIONS AND COMPETENCIES

The following qualifications and competencies are required to successfully provide the leadership necessary to fulfill the Mission and Values of Providence Health Care.

QUALIFICATIONS

Masters degree in a related Health Profession plus a minimum of five (5) years’ experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.

COMPETENCIES

The Patient/Resident Care Manager possesses the following competencies that drive organizational success:
Leadership:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication:
Communicates effectively both verbally and in writing such

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