Patient Care Manager, Emergency

6 months ago

Vancouver, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:

- We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations._

**The Opportunity**

Providence Health Care (PHC) is seeking a Patient Care Manager to co-lead its Emergency Department at St. Paul's Hospital.

**Position Overview**

Reporting to the Director, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients and their families.

This position also:

- maintains responsibility for the effective and efficient delivery of services within the Emergency Department
- provides leadership and supervision to interdisciplinary staff
- promotes and facilitates the continuum of care delivery by using quality improvement, utilization management, staff development and resource management strategies.
- works collaboratively within the Program Based Care Model and with Program Leaders, Practice Leaders, Corporate and Support Leaders, and other Managers at PHC

**Working at Providence Health Care**

**The Future Emergency Department at New St. Paul's Hospital**

**Our Care Coordination Centre - A First in BC**

Qualifications / Skills and Education:
QUALIFICATIONS AND COMPETENCIES
The following qualifications and competencies are required to successfully provide the leadership necessary to fulfill the Mission and Values of Providence Health Care.

QUALIFICATIONS
Masters degree in a related Health Profession plus a minimum of five (5) years’ experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.

COMPETENCIES
The Patient/Resident Care Manager possesses the following competencies that drive organizational success:
Leadership:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication:
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.

Resources Management:
Manages human, capital, financial and information resources so that organizational objectives are achieved.

Conceptual Skills:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Public/Community Focus:
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

Results Management:
Plans and establishes courses of action for self and others that are results oriented.

Systems Thinking:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

Team Focus:
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.

Time Management:
Manages own work activities and delegates tasks to achieve maximum efficiency.

Mastery of Change:
Accepting of new initiatives and champions the implementation process amongst team members.

Quality Improvement:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

Duties and Responsibilities:
1. Provides leadership to the interdisciplinary team including CNL(s) and/or Unit Supervisor(s) and/or equivalent nursing leadership roles to ensure patient /resident/family focused care is delivered within a coordinated and integrated care delivery model.

2. Collaborates with the Physician Operations Leader to plan and manage the provision of effective and efficient care within assigned sub-units to support the achievement of operational and strategic objectives of the clinical program and consistent with the mission, vision and values of PHC.

4. Works with community and/or internal partners as appropriate to ensure the provision of timely care to meet the needs of patients/residents/families. Assists team to manage risks, incidents, family/client complaints and discharge planning.

5. Ensures effective, two-way communications with and among team members so that each team is aware of and understands changes impacting them, the site, the or

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