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Director of Strategic Accounts

4 months ago

Montréal, Canada Alexa Translations Full time

Director of Strategic Accounts: Individual Contributor

Alexa Translations - Montreal

Job type: Full-time, Hybrid

**Salary**: Market-Related Base + Commission

Experience: 5+ years in Sales

Languages: English & French

Location: Montreal (Office - Downtown)

**About Us**

Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.

We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.

**About the Role**:
We're looking for a dynamic Director of Strategic Accounts to champion our Professional Translations services and A.I. platform. As an individual contributor in our team, you will play a pivotal role in nurturing and expanding relationships with our existing professional translation clients in the legal, financial and securities industries. This role is for a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional client service and building long-term partnerships. If you're energized by autonomy, problem-solving, and achieving ambitious goals, we want you on our Alexa Translations team.

**Responsibilities**:

- Build, develop, and manage strong client relationships with existing professional translation services clients.
- Managing the end-to-end sales cycle through active prospecting for new projects, securing effective deal closure, and proactively managing ongoing relationships with clients.
- Identify product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you.
- Perform Quarterly Business Review meetings with your assigned accounts to gather customer feedback and ensure customer retention.
- Ensuring a high client satisfaction by offering guidance on best practices, serving as bridge between clients and internal teams, and actively managing subscription client accounts to drive retention.
- Documenting client communications and tracking sales metrics in HubSpot, aligning actions with corporate strategy and departmental priorities.
- Demonstrate creative problem-solving, handle pressure, and consistently meet sales targets.

**Experience**:

- 5+ years of proven success in strategic selling to complex accounts is a must.
- Full proficiency in professional-level English and French.
- Subject matter expertise in legal, financial or insurance, required.
- Strong track record of successfully managing all aspects of the sales cycle.
- Proven ability to manage and develop relationships with C-level executives and senior managers.
- Proficiency in Microsoft Suite, Google Suite, and CRM software (HubSpot).

**Education**:

- College diploma, university degree, or equivalent

**General Expertise**:

- Results-driven mentality with a strong grasp of account management principles, strategies, and account growth tactics.
- Very strong work ethics and interpersonal skills essential to develop trusted relationships.
- Represent the brand with sophistication and impeccable presentation through strong written and oral communication skills.
- Organized, analytical, and methodical with strong attention to detail.
- Sharp critical thinking skills coupled with ability to execute tactics effectively.
- Process-driven to ensure that the sales cycle is optimized and client retention is maximized

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