Strategic Account Manager

7 months ago

Montréal, Canada Lightspeed Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We’re looking for a Strategic Account Manager to join our Sales team in Montreal or Toronto. As a Strategic Account Manager at Lightspeed, you’re part of our NoAM Retail engagement team and your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed’s highest valued customers.

You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our customers achieve their desired outcomes, while exceeding their expectations at every step.

What you’ll be doing:

- Act as single point of contact and account owner for Lightspeed’s largest and highest valued customers
- Responsible for driving product adoption and Net Revenue Retention of book of business
- Plan and deliver Quarterly Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
- Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
- Own, manage and drive key customer accounts
- Establish and maintain strong relationships with Lightspeed customers with a strong understanding of client’s business, goals and objectives
- Work cross functionally with internal teams (name teams) to provide second-to-none customer satisfaction and resolution for at-risk events
- Own and drive the strategy for each customer in your book of business
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

What you need to bring:

- Minimum 5+ years experience in an enterprise-level Customer Success or Account Management role in B2B environments
- Experience owning a large book of business ($ annual revenue)
- Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly

Even better if you have, but not necessary
- Bachelor’s degree in a relevant field
- Experience in a SaaS and/or technology-related field
- Industry expertise in retail or hospitality

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that’ll keep you happy & healthy:

- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Access to LinkedIn learning
- Volunteer day

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

  • Account Manager

    2 weeks ago

    Montréal, Canada Pure Strategic Marketing Full time

    **Job Summary** **Responsibilities** - Client relationship management: develop and maintain relationships with key clients in the commodity plastics market - Market and product development: Drive initiatives to expand market share within the commodity plastics sector - Sales strategy and execution: Develop and implement strategic sales plans to achieve...

  • Strategic Account Manager

    1 week ago

    Montréal, Canada Sama Full time

    **About the Role**: Sama is looking for a Strategic Account Manager to lead our customer engagement and expansion strategy with our North American based clients. The Strategic Account Manager role is responsible for overseeing our enterprise accounts in North America by securing and growing revenue, and coordinating with the sales, product, and services...

  • Strategic Account Manager

    6 months ago

    Montréal, Canada Dynamic Tire Inc Full time

    Welcome to Dynamic Tire! Canada’s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of Canadian warehouse capacity, it is evident why Dynamic Tire is the choice of...

  • Strategic Account Manager

    7 months ago

    Montréal, Canada SureWerx Full time

    **Reference number** - P-0066 **Date Posted** - April 24th **Location** - Canada, Quebec, Montreal **Remote** **Positions available** - 1 - Strategic Account Manager - Eastern Canada SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in...

  • Strategic Account Manager

    7 months ago

    Montréal, Canada SureWerx Full time

    **Reference number** - P-0004 **Date Posted** - December 19th **Location** - Canada, Quebec, Montreal **Remote** **Positions available** - 1 - Strategic Account Manager - Eastern Canada SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe...

  • Strategic Key Accounts Manager

    7 hours ago

    Montréal, Canada Thermo Fisher Scientific Full time

    When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...

  • Strategic Account Manager

    4 months ago

    Montréal, QC, Canada Varonis Full time

    Job Title: Strategic Account Manager FLSA Status: Exempt Department: Sales Summary The Account Manager is responsible for selling and presenting Varonis’ products and services to current and net-new prospective enterprise accounts. The Varonis Account Manager will be aligned with a local Sales Engineer. The goal, as a team, will be to build a strong...

  • Strategic Account Manager

    2 months ago

    Montréal, QC, Canada Lightspeed Full time

    Hi there! Thanks for stopping by We’re looking for a Strategic Account Manager to join our Customers team in Montreal or Toronto. As a Strategic Account Manager at Lightspeed, you’re part of our NoAM Hospitality engagement team and your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed’s...

  • Strategic Account Manager

    2 months ago

    Montréal, QC, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** We're looking for a **Strategic Account Manager **to join our Customers team in Montreal or Toronto. As a Strategic Account Manager at Lightspeed, you're part of our NoAM **Hospitality **engagement team and your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's...

  • Strategic Accounts Coordinator

    2 days ago

    Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Strategic Accounts Analyst to join our Strategic Accounts team in Montreal. You will be responsible for analyzing and managing data related to Lightspeed’s most important,...

  • Strategic Accounts Coordinator

    2 days ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Strategic Accounts Analyst to join our Strategic Accounts team in Montreal. You will be responsible for analyzing and managing data related to Lightspeed's most important,...

  • Director of Strategic Accounts

    7 months ago

    Montréal, Canada Alexa Translations Full time

    Director of Strategic Accounts: Individual Contributor Alexa Translations - Montreal Job type: Full-time, Hybrid **Salary**: Market-Related Base + Commission Experience: 5+ years in Sales Languages: English & French Location: Montreal (Office - Downtown) **About Us** Alexa Translations is a leading translation service provider that helps the...

  • Director of Strategic Accounts

    7 months ago

    Montréal, Canada Alexa Translations Full time

    Director of Strategic Accounts - Individual Contributor Alexa Translations - Montreal Job type: Full-time, Hybrid (3 days at the Office) **Salary**: Market-Related Base + Commission Experience: 5+ years in Sales Languages: English & French Location: Montreal (Office - Downtown) **About Us** Alexa Translations is a leading translation service provider...

  • Director of Strategic Accounts

    5 months ago

    Montréal, QC, Canada Alexa Translations Full time

    **Director of Strategic Accounts - Individual Contributor** Alexa Translations - Montreal Job type: Full-time, Hybrid (3 days at the Office) **Salary**: Market-Related Base + Commission Experience: 5+ years in Sales Languages: English & French Location: Montreal (Office - Downtown) **About Us** Alexa Translations is a leading translation service...

  • Strategic Account Director

    7 months ago

    Montréal, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. The Strategic Account Director...

  • Account Manager

    1 week ago

    Montréal, Canada Direct Travel Full time

    Mission - Develop and maintain long-term strategic relationships with existing client companies. **Responsibilities**: - Manage all aspects of the relationship between Vision Travel and a portfolio of corporate clients, including but not limited to the following: - Customer loyalty - Management of all contractual conditions of existing customers, in...

  • Marketing Coordinator

    6 days ago

    Montréal, Canada Patterson Companies, Inc. Full time

    **The primary function of the Marketing Coordinator for Strategic Accounts is to support the Strategic Accounts team through administrative tasks, customer service, and account support in all sales channels. In this role, you will analyze competitor pricing and compare the outcomes of different pricing strategies. You will also play a key role in supporting...

  • Strategic Account Executive

    7 months ago

    Montréal, Canada Fleet Complete Full time

    We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global organization with 600 staff and growing! Our journey continues as we evolve and...

  • Technical Strategic Account Manager

    1 week ago

    Montréal, Canada State Industrial Products Full time

    **Who we are**: Since 1911, State Industrial Products has proudly served our industry of diverse customers as an **essential business** during the **COVID-19 pandemic**. **Our Mission** **S**atisfy our customers & regulatory agencies **I**mprove our systems and meet our objectives **P**revent pollution and a provide safe, healthy and secure work...

  • Professional A/v Strategic Account

    1 month ago

    Montréal, QC, Canada Wesco Full time

    En tant que gestionnaire de comptes stratégiques, vous entretiendrez des relations avec des comptes cibles clés qui ont un impact stratégique sur le succès à long terme de l'organisation. Vous identifierez les opportunités de ventes croisées et répétées et vous vous efforcerez de résoudre tous les problèmes ou préoccupations afin d'assurer la...