Manager, IT Technology Governance

7 months ago


Edmonton, Canada CWB Financial Group Full time

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
- Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do
- Manager, IT Technology Governance
- Role Specifications
- Everyday flexibility. Hybrid work environments. Collaborative connection.
- CWB Corporate
- Put a new _spin _on your banking career
- The overwhelming majority of our employees say CWB is a Great Place to Work®_
- We’re different from the big banks in _the way_ we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.
- Our employees love CWB. You’ll love it here too._
- The opportunity
- Lead the oversight and management of technology governance framework, policies, and procedures to help manage and mature IT Governance practices across CWB Financial Group. The Manager of Technology Governance will play a crucial role in ensuring that technology initiatives align with the organizations strategic goals, comply with regulations, and adhere to best practices. This includes maintaining technology governance frameworks, policies and procedures and providing guidance and support to technology teams on IT Governance matters.
- Specific Accountabilities
- FINANCIAL PILLAR- Assist in the development of the IS capital and NIE budgets, ensuring alignment with IT governance frameworks and objectives. Verify vendor expenditures and ensure value for money in accordance with governance guidelines-
- Manage contracts between CWB Financial Group and external vendors including software procurement and licence renewal, as well as the management of inventory, software licenses, and vendor relationships in compliance with IT governance policies. Must evaluate vendor IT risk and identify opportunities to improve value for money while reducing risk.-
- Lead IS through the implementation and maturation of various ITIL service management best practice processes, which requires the ability to work collaboratively across and at all levels of IS.- CLIENTS PILLAR- Collaborate with stakeholders to define and implement technology governance standards and guidelines- SUPPORT PILLAR- Implement, evaluate and improve operational processes and IT services. Measure and report on Service Level Agreements and Key Performance Indicators for the IS department, ensuring compliance with governance guidelines.-
- IT Governance:- Establish processes for identifying, assessing and mitigating IT-related risks in accordance with established governance guidelines
- Monitor and report on effectiveness of IT governance measures, recommending improvements and adjustments as necessary
- Lead the coordination of IT compliance efforts, ensuring adherence to relevant regulations and industry standards.
- Oversee the management of IT audits and assessments, tracking the implementation of audit recommendations and ensuring compliance with governance requirements
- Provide guidance, training and support to the organization on IT governance policies, procedures, and best practices
- Collaborate with leadership to ensure that IT governance efforts align with and contribute to overall organizational goals and strategies.
- Service Management:- Develop and maintain a listing of services offered by IS (Service Catalog).
- Measure, monitor and report on performance against SLA/OLA to identify potential problem areas and refer them on to applicable management. Provide recommendations or aide in the development of process changes to resolve issues.
- Contribute to the improvement of the IS client satisfaction rating (internal annual survey).
- Asset\Vendor Management:- Responsible for evaluating service provider performance and developing recommendations for re-negotiation of key contracts - ensuring that vendors are delivering good value for money within IT governance boundaries.
- Maintain an asset register specific to Technology currency ensuring that purchases and disposals are accurately recorded.
- Assist in the management of vendor and key supplier relationships and contracts to meet business operational and financial objectives.
- Stay informed about industry trends, emerging technologies, and regulatory changes that may impact IT Governance practices
- Significant risk is mitigated through this role as the Change Management process is a significant control point for initiatives related to technology that impact the entire corporation. Standardize the controlled implementation of IT changes. Ensure that changes are implemented with minimum adverse impact on IT services, and that they are traceable.-
- Change Management: Manage the governance of the IT change management process.- PEOPLE PIL



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