Bilingual Customer Care Representative

2 weeks ago


Alberta, Canada Equitable Life of Canada Full time

Equitable Life of Canada is committed to supporting our staff as they develop their knowledge and capabilities. We strive to offer challenging and broad opportunities to help you find a rewarding and fulfilling career within our organization. For this role, priority will be given to permanent internal applicants.

**Reports To**: Manager, Group Customer Contact Center

**Department**: Group Contact Center

**Term**: Permanent Full Time

**Shift**: Monday to Friday, 8 am to 4 pm Pacific Standard Time / 11:00 AM to 7:00 PM Eastern Standard Time

Here at Equitable Life, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

**What you will be doing**:
You will also have the opportunity to use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

**What you will bring**:

- Bilingual proficiency in spoken and written French/English (mandatory)
- Previous experience in a phone-based customer service role is required
- Previous experience in an insurance company, group benefits role, or a related medical field is preferred
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
- Ability to handle high stress levels in a fast-paced production environment
- Excellent verbal and written communication skills

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- A company subsidized cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

- Complete a French assessment
- Provide two professional references (minimum one supervisor and above)

**Please Note**: Internal applicants will not be eligible until they have been in their present position for a minimum of six months (unless otherwise stated in their signed offer letter) or are within one month of their contract end date and have received a rating level 3 or better on their most recent Performance Appraisal.


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