Client Service Technician

2 weeks ago

Alberta, Canada Air Liquide Full time

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

**How will you CONTRIBUTE and GROW?**:
VitalAire Canada is the Canadian home healthcare subsidiary ofAir Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who

have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

Here is what you will do

VitalAire is currently recruiting a highly energetic and motivated Client Service Technician for our Calgary location. The Client Service Technician (CST) delivers and transports medical gas products and equipment to clients and institutions. The CST maintains safe operation of company vehicles and provides outstanding customer service. They are also involved in training customers on the proper use and maintenance of their equipment.
- Provides training to new clients and responds to requests from current clients.
- Provides client education on equipment function and maintenance.
- Performs technical checks and reviews safety instructions with clients. Meets client needs by delivering products according to daily schedule and as required.
- Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries and pick up of equipment.
- Performs warehouse duties by stocking shelves with supplies, shipping and receiving of products, and equipment cleaning.
- Inspects vehicle before and after use; documents inspection and logs hours of service. Maintains a safe vehicle by arranging for routine maintenance and repairs.
- Ensures safe supply of gases to clients by trans-filling and transporting medical gases according to procedures and regulations.
- Provides after hour service to clients by participating in branch on-call rotation.

**_________**:
**Are you a MATCH?**:

- High School Diploma
- Equivalent combination of education and experience
- In-depth knowledge of use and maintenance of respiratory home care equipment
- 2-3 years of consecutive recent driving/delivery experience
- 2- 3 years Customer service experience
- Ability to lift and maneuver 55 pounds unassisted on a regular basis
- Clean and valid driver’s abstract

**Here is why you should join**
- Competitive salary, plus bonus and vacation
- Competitive benefit flex package & pension plan
- Standard working hours for better work/life balance
- Tuition reimbursement & career development programs

**Additional Information**

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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