Fee Billing Specialist

1 month ago

Toronto, Canada Scotiabank Full time

Requisition ID: 210477

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Is this role right for you? In this role you will**:

- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
- Carrie out crucial activities related to revenue allocation across business lines, as well as interest, overdraft, and fee reconciliations
- Maintain and oversee the administration, calculation, and charging of all complex manual fees
- Manage complex fee billing solutions requiring inputs and outputs from/to internal and external partners
- Identify potential and actual concerns, conduct necessary follow-up inquiries, and ensure that appropriate corrective actions are implemented in a timely manner while ensuring adherence to the policy and procedures
- Be responsible for data management and report delivery and tracking for fee collection, allocation, and anything else related to fees that is required by business partners
- Assist with projects related to audit, regulatory or business initiatives, including ad hoc supervision and analysis
- Contribute to the success of day-to-day activities related to fee processes and policies by ensuring that all administrative resources are kept current.
- Provide back-up to the Fee Officers and Fee Billing Service Representatives, as well as ad-hoc projects where necessary
- Contribute to the effective functioning of the Account Transfers & Fee Based Operations team by building effective working relationships across the team and with various business lines
- Actively share knowledge and experience to enhance the development of all team members.
- Develop and share technical knowledge by expanding your knowledge of Scotiatrust and Private Investment Counsel fees and processes and liaising with business partners and keeping current on procedural changes and updates
- Assist the department with functions related to fee processing as required and when support is needed for escalated/time-sensitive matters
- Develop a strong working relationship with internal business lines and become a trusted partner for quick resolution to complex issues.
- Identify opportunities to enhance processes
- Respond to inquiries on a timely basis, liaising with internal departments as required to resolve any fee issues
- Perform other duties as assigned by the Manager

**Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have**:

- University degree, college diploma or equivalent experience
- Completion of the Canadian Securities Course (CSC) is an asset
- A focus on client service providing a superior client experience for all clients
- Strong developed multi-tasking skills
- Highly proficient with Microsoft Excel and Access
- High level of knowledge in relation to accounting practices and the movement of money via internal general ledgers
- Ability to process complex calculations quicky and accurately and convey the results to others in a clear and concise manner to an audience of senior level executives.
- Exceptional time/priority management skills and are detail oriented
- Individually motivated with strong relationship building skills
- Effective communication skills with an ability to clearly communicate and simplify complex issues
- An ability to work under pressure, produce deliverables, and reflect high standards
- Good judgement, organizational and analytical skills
- An ability to creatively problem solve, resourcefully overcome obstacles, and manage priorities across several initiatives

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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