Billing Support Specialist

4 weeks ago

Toronto, Canada LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Job Posting Title
Billing Support Specialist

Job Description Summary
The Billing Support Specialist is integral to supporting LifeWorks Customers and Customer Success Managers with any questions, inquiries, explanations, investigation and/or corrections related to a customer’s invoice. The Billing Support Specialist works with multiple teams and systems to identify the root cause of an incorrect invoice, as well as to make the appropriate corrections for all future invoices. In turn, this role supports a multitude of internal functions from a financial standpoint, as well as indirectly contributing to customer retention + VIP customer service and experience when working with LifeWorks.
- Job Description
- Provides expertise in ensuring correct billing setup for a client within our internal systems, to reduce future billing issues (fee for service or retainer).
- Supports customers and CSMs with any invoice issue and resolution, including an explanation for the issue..
- Ensures all invoice corrections are documented (ie, reason/cause for error) including any impacts to revenue for the Lifeworks line of business. _This data is used by Sr Leadership for customer retention and process improvement purposes_
- Liaises with various internal teams including, but not limited to, Sales, Success Managers, Finance, Billing, Symphoni Onboarding, etc.. to resolve customer requests in a timely manner
- Participates in customer meetings as required to explain and resolve ongoing billing issues
- Continuous Improvement:
o Assists with special projects and other tasks, as required

o Contributes to identifying opportunities for creating efficiencies within the billing process, and collaborates across departments to identify barriers to accurate billing and to implement improvements

o Works proactively to identify and resolve root issues that may cause future invoicing issues for one or more clients.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

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