Relationship Manager

3 weeks ago

Toronto, Canada Computershare Full time

**We give you a world of potential**

Are you passionate about building relationships and delivering successful outcomes? An excellent opportunity to join our Plans Teams as a **Relationship Manager.**

**A role you will love**

The Relationship Manager is the primary contact between Computershare Plan Managers and its Corporate sponsors. Basic Relationship Manager responsibilities include the fostering and leveraging of relationships with clients at the Senior management level and ensuring that clients receive the services they’ve purchased and that those services are delivered in a manner that meets and exceeds the clients’ expectations. The Relationship Manager also coordinates all major client activities and services by interfacing with other members of the Client, operational units and the entire organization as needed. Manages the risk and reward for each relationship, is instrumental in negotiating contractual agreements with each client. Serves as liaison in balancing Computershare and client needs by modelling the appropriate behaviours and facilitating positive outcomes in challenging situations. In this role, the Relationship Manager is responsible to ensure client satisfaction from the point of handover from implementation and ongoing services.
- Establishes a professional and trusting relationship with clients that generate a lower level of revenue, each with less than $100,000/year
- Ensures that clients’ service orders are accurately communicated and executed
- Resolves client issues and documents service incidents in a timely manner, follows up with internal business units to secure responses and shares results with the Client and Senior Management
- Maintains up-to-date strong technical knowledge of Computershare’s processes, systems, products and services and communicate enhancements and modifications to clients
- Assists clients with special projects, expediting transactions, troubleshooting, and problem solving
- Ability to _accurately track all tasks to a timely completion and take necessary action as needed, when needed_
- Ensures that clients are informed of changes in industry and regulatory environments and the direct impact on them
- Ability to build strong relationships within Computershare in a variety of areas in order to improve the relationship and serve the client
- Serves as a conduit to internal business units to ensure that client feedback on services is communicated timely and opportunities to improve performance can be leveraged
- Monitors revenue relative to forecast and make required adjustments
- Ensures collection of receivables in accordance with Computershare’s guidelines
- Recognizes when there is an upsell opportunity and coordinates with their Manager to deliver additional products and services
- Ability to undertake the negotiation of contract renewals ensuring financial success
- Attends applicable webinar, product training, and technical training (as needed) in order to stay current in market trends

**What will you bring to the role?**

We are looking for somebody with great communication skills, alongside the ability to build collaborative and effective working relationships with people based in locations across the world.

**Other key skills required for the role include**:

- University degree preferably in Commerce, Finance or Business Administration;
- Minimum of 3-5 years related experience and/pr training; or equivalent combination of education and experience.
- Canadian Securities Course, CEBS designation or training offered through CEBS would be an asset.
- Excellent both written and verbal communication
- Good mathematical skills
- Excellent MS Office suite ability
- Ability to work well under pressure and maintains standard of excellence

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000+ clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

**Rewards designed for you**

**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** **We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation,

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