Client Relationship Manager
3 weeks ago
Job Overview:
**Responsibilities**:
- Serve as the primary communication liaison between property owners and our management team.
- Provide timely and informative updates to property owners about their property status, guest feedback, and booking rates.
- Handle inquiries and concerns from property owners with prompt professionalism.
- Collaborate with various teams to ensure property issues are resolved and communicated back to the client effectively.
- Maintain detailed records of all communications and interventions for each property.
- Participate in regular team meetings to report on client satisfaction and feedback.
**Requirements**:
- Strong customer service or client relationship management background, preferably within the hospitality or real estate sectors.
- Exceptional interpersonal and communication skills, emphasizing building trust and maintaining strong relationships.
Proven ability to manage multiple client accounts with attention to detail and organizational skills.
- Self-motivated with the ability to work efficiently in a remote setting.
- Fluent in English; proficiency in Spanish is highly beneficial.
Pay: $45,000.00-$55,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- How would you handle a situation where one of our homeowners is complaining due to a guest's dissatisfaction with the cleanliness of their rental unit upon arrival?
- What ways can you think of to help boost the amount of Google Reviews we have?
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer relationship management: 1 year (preferred)
**Language**:
- English (required)
Work Location: Hybrid remote in Toronto, ON M5V 2M5
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