Relationship Manager

4 weeks ago

Toronto, Canada Scotiabank Full time

A comprehensive Business Continuity Program is imperative for an organization to maintain critical operations, prepare for emerging risk and minimize customer and employee impact of a disruptive business event. The Relationship Manager-BCMU acts as the liaison between the Business Continuity Management Unit and key stakeholders across the bank guiding the creation, management, and sustainment of a comprehensive enterprise-wide Business Continuity Management program, ranging from program enhancements to incident management response.

Is this role right for you? In this role you will:

Provide support, recommendations, and guidance to Business Continuity Plan Approvers, Owners and Coordinators in accordance with Business Continuity Management Unit’s Policy, Guidelines, Mandate, Operating Framework and industry best practices As part of on-going continuous improvement, maintenance and compliance requirements, proactively engage with and support BCP stakeholders ensuring the on-time completion of all required testing activities with their plans Work as a collaborative and strategic partner to business lines to increase their preparation for, and ability to manage incidents that may impact their business operations Through ongoing discovery and collaboration, identify special projects in-line with the organizations strategic objectives that server to strengthen individual plans and the program In the current hybrid working model; provide 24/7 incident management On-Call support as per schedule. Following up until the issue and/or event is closed Act as a challenge agent through the plan review process delivering impactful recommendations to further bolster controls, reduce risk and improve strategy of assigned business continuity plans within the scheduled plan review window

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

An innate ability to identify, build and foster mutually beneficial relationships with key business line stakeholders Critical thinking skills that enable you to actively and skillfully conceptualize, evaluate and interpret information as a framework to problem solving Decisiveness, determination, and understand the impact of pace over perfection A creative thinking mindset that allows you to generate out-of-the-box solutions to complex problems impacting multiple business lines Robust prioritization skills allowing you to manage competing interests in an environment of constant change An inalienable sense of curiosity that enables you to find ways to better understand the portfolio you support 2+ years working in the financial industry and a solid background in developing communications, reports and presentations Experience working in a matrix organization leading and/or influencing cross-functional teams, including senior management

What’s in it for you?

You’ll partner, work and collaborate within a high-performing, fast paced team that has global reach and impact The unique opportunity to explore the inner workings, functions and processes of business lines and how they impact the organization Exposure to a vast network of peers and business professionals across the bank that will prove invaluable in career exploration Development of highly critical, in-demand and easily transferable Business Continuity and Crisis Management skills An inclusive culture where every employees’ contributions are valued and recognized as contributing to the team and the organizations objectives

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