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Partner Relationship Manager

5 months ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

TD is on a journey to leverage its strong brand equity to become the undisputed bank of choice in the 2SLGBTQ+, Black communities. To win and reach our vision, we have built a cross-enterprise effort that includes TD Business Banking, TD Wealth and TD Canada Trust with a plan and capabilities to enhance our brand, deepen relationships with existing customers and drive new to bank business.
These initiatives will have detailed market analysis and customer research, as well as reviews of our credit processes, product offerings, referral/acquisition programs, training and recruitment efforts.
The goal of the Customer Segments team is to provide elevated advice for 2SLGBTQ+, Black, and customers to enhance financial health and security. The team is responsible for developing, implementing and sustaining customer segment programs to build awareness, accelerate acquisition and deepen customer relationships.
The team will actively work to strengthen the strategic and tactical alignment between core businesses including TD Canada Trust, TD Wealth, TD Business Banking and TD Insurance. It will also include involvement with enterprise partners like Marketing, Digital and our Customer Contact Centers

The general accountabilities of this role include but are not limited to the following:
**External**
- Collaborate with key external community organizations to identify opportunities and scale our engagement and increase awareness to drive referrals to our regional managers
- Identify opportunities TD can add value to the organizations through thought leadership and in collaboration with our specialists
- Identify and develop digital engagement strategies to increase awareness and drive traffic to our public sites
- Collaborate with regional managers and identify unique marketing opportunities to increase awareness and drive traffic and referrals
- Develop processes and artifacts for Regional Managers to leverage in their business development activities

**Internal**
- Collaborate with key internal partners (TD Insurance, TD Direct Investing, Mobile Mortgage Specialist, Retail Investment Specialist, etc.) to develop strategies and programs to deepen relationship with customers

**Team Support**
- Support the team in reporting and other ad hoc requests

**Job Requirements**
- Relationship builder with a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization
- Time management and organization skills; ability to effectively manage numerous and varied initiatives and projects
- Exceptional verbal and written communication skills
- Experience managing relationships with senior executives and community organizations.
- Comfortable working to targets
- Commercially minded with a deep understanding of how TD creates value
- Knowledge, experience, and passion in diversity & inclusion a strong asset
- Flexibility to quickly adapt to changing and ambiguous initiatives or requirements and ability to work collaboratively across functions
- Self-starter, with the ability to deal with ambiguity and develop teams, processes and governance from the ground up
- French speaking is an asset
- MBA an asset

**Additional Information**
- This position will be a member of the national team, reporting to our Toronto office.
- The position will be in a hybrid model working in the office 2/3 times per week and home 2/3 times per week

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Business Mgmt, Strategy & Governance

**Job Category - Primary**
- Sales & Business Development

**Job Category(s)**
- Sales & Business Development

**Hours**
- 37.5

**Business Line**
- Corporate

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Toronto

**Work Location**
- TD Centre - West - 100 Wellington Street West

**Job Expires**
- 17-Jan-2023