Customer Service Representative
4 weeks ago
On behalf of our client, Kampen Appliance Service, we have the following exciting opportunity:
Come join the best home appliance service company in the industry Kampen Appliance Service is seeking a full-time **Customer Service Representative**.
The Customer Service Representative is responsible for being the vital first point of contact for Kampen as an industry leading service organization. This role is responsible for answering customer inquiries, scheduling appointments and handling various administrative duties to support all staff while upholding Kampen’s high standards of customer service excellence.
**Main Responsibilities**:
- Receive all incoming phone calls in an efficient and courteous manner.
- Answer customer inquiries including pricing (regarding both labour and service calls) and manufacturer’s warranties.
- Determine service needs by discussing and troubleshooting problems with customers.
- Schedule customer appointments and ensure each technician has a fully booked route every day and provide technicians with scheduling assistance as required.
- Follow up with customers, e.g., to check on the status of a repair.
- Liaise with technicians for customer diagnosis and/or parts inquiries.
- Liaise with the Dealer, Distributor, and Manufacturer Representatives to give status updates, obtain various authorizations, etc.
**Essential Requirements**:
- Minimum of 3 to 5 years “top-level” customer service experience in service focused organizations.
- Excellent verbal communication skills and a professional phone manner.
- Ability to effectively handle all customer situations (incl. emergencies) in a calm and courteous manner.
- Basic computer skills.
- Detail oriented and organized.
- Basic knowledge of cities in GTHA (for scheduling technicians on service calls).
- Team player who enjoys working in a small and cohesive team.
- High school diploma.
**Assets**:
- Formal customer service training.
- Experience with premium residential appliances.
**What Kampen Offers**:
- Competitive compensation package.
- Employee benefits (including health and dental).
- Progressive and positive working environment (great customer reviews)
- Full-time permanent position, Monday - Friday from 8:00 a.m. - 4:30 p.m. (onsite).
This is a great opportunity for a customer service focused professional to help maintain and enhance Kampen’s valued customer relationships. If you are interested, please submit your resume and cover letter.
GBC HR and Kampen Appliance are committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodations during the recruitment and selection process, please notify us and we will work with you to meet your needs.
**About GBC HR**
**Salary**: $40,000.00-$50,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Woodbridge, ON L4L 5Y8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How would you define good customer service?
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