Csr Vital Stats

4 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**:Casual

**Union Status**:Exclusion - Non Union - NSPG

**Closing Date**:3/5/2023 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia and Internal Services, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia and Internal Services’ vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

**About Our Opportunity**:
As the Customer Service Representative, you will provide efficient and effective client service by responding to in-person, mail, internet and telephone requests for various Vital Statistics products and services, including birth, death and marriage certificates, legal changes of name and a number of more complex services mandated under the Vital Statistics Act and Change of Name Act.

**Primary Accountabilities**:
Some of the primary accountabilities in the role include:

- Providing direction, information and assistance to the general public, internal clients and departmental Contact Centre staff in response to complex incoming telephone inquiries requiring explanation and interpretation of policies and legislative requirements.
- Optimizing client service while handling with tact, requests of a sensitive nature, and having respect for confidentiality of information contained in Vital Statistics records.
- You will also be responsible for cash handling, cash balancing and reconciliation of cash and highly secure inventories of blank certificates.

**Qualifications and Experience**:
This may be the right opportunity for you if you have 4 years related experience. An equivalent combination of training and experience may be acceptable.

You must be able to perform multiple tasks in a confident manner, have good listening skills and work cooperatively in a team setting by contributing to team goals and the goals and objectives of the Vital Statistics program.

You also possess excellent keyboarding skills with a high degree of accuracy and must be willing to do the job with the highest priority and be extremely flexible when these priorities are rearranged.

Experience and/or training in cash handling, bilingual ability in French and English and experience with document scanning and electronic record management would be considered assets.

**Equivalency**:
**Working Conditions**:
Shift work may be required to meet operational needs.

**Additional Information**:
This competition will be used to fill casual 10-week opportunities.

**Pay Grade**:_ _CL 18

**Salary Range**:_ _$23.24 - $26.00 Hourly

**Employment Equity Statement**:
Current government employees may access this posting through the link below:

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