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Commis 3/Clerk 3
4 months ago
About Us
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.
As the Customer Service Representative, you are the face and voice of the Province of Nova Scotia. As such, you are responsible for delivering programs and services to meet the needs of our clients and the public good.
About Our Opportunity
The Customer Service Representative will focus on providing customer service within the public sector by providing efficient and effective customer service when responding to incoming enquiries regarding programs and services provided by Service Nova Scotia. This involves providing direction, information and assistance to the public, internal customers and other government departments through the detailed explanation of the procedures, policies and legislative requirements of programs administered by the Department.
About You
Four years customer service experience (in person and/or over the telephone) or the equivalent combination of training and experience may be acceptable.
The successful candidate must be able to provide quality customer service over the telephone on a continuous basis and work cooperatively in a team setting. They must have strong communication skills (verbal and written) and the ability to understand and explain government programs, policies, procedures and legislation. The incumbent must also have the ability to diplomatically deal with members of the public and maintain confidentiality as well as analyze problems and provide solutions while working in a fast paced environment.
The incumbent should be comfortable using the Internet and other web based applications such as the Registry of Motor Vehicles, Vital Statistics (VISyONS) and Property Online applications as well as software applications such as AMANDA, REGIS and Outlook.
A working knowledge of the programs, policies, acts and regulations administered by Service Nova Scotia is considered an asset.
The successful candidate will provide services in English and French (oral & written), therefore fluency in both English and French is a requirement. A French language proficiency test will be conducted subsequent to a successful interview.
Note: Contact Centre hours of operation are 8:30 to 4:30 Monday – Friday. Successful candidates must be available to work during these hours of operation.
Pay Grade: CL 18 Salary Range: $1,;- $1,;Bi-Weekly