Csr, Contact Center

2 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:01-Dec-23 (Applications are accepted until 11:59 PM Atlantic Time)

**Hiring Pool Information**:
This is a Regional Hiring Pool which will be used to fill multiple Full Time and Part Time Permanent, Term, Temporary and Seasonal opportunities over the next several months as they arise. Opportunities will be for in-person positions at the SNS Contact Centre and can be in either RMV or Public Enquiries.

**About Us**:
At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

**About Our Opportunity**:
In this position, you interact with customers by phone, answering enquiries and questions, troubleshooting problems, and providing information. You provide effective customer service while responding to incoming enquiries regarding programs and services provided by Service Nova Scotia.

Do you enjoy interacting with customers by phone and delivering excellent customer service? If so, we look forward to hearing from you

**Primary Accountabilities**:

- You provide direction, information and assistance to the public, internal customers, and other government departments through the detailed explanation of the procedures, policies and legislative requirements of programs administered by the department.
- Ensure the SNS Contact Centre meets client needs, have their questions answered and receive the support they require.

**Qualifications and Experience**:
The following would be viewed as assets: working knowledge of the programs, policies, acts, and regulations administered by Service Nova Scotia and Internal Services, such as Register of Motor Vehicles, Residential Tenancies, Vital Statistics, etc., previous experience working in a Contact Centre, bilingualism (English and French), and previous experience with the Heating Assistance Rebate and Senior Care Grant Programs.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
- Countless career paths
- Department specific flexible working schedules

**Pay Grade**: CL 18

**Salary Range**: $1,675.62 - $1,874.80 Bi-Weekly

**Employment Equity Statement**:

  • File Auditor

    4 weeks ago

    Halifax, Canada Steele Collision Centre Full time

    **Steele Collision is seeking a File Auditor for our Halifax, Nova Scotia Location!** The Collision Center File Auditor will be responsible for managing the front end of the Collision Center Business and the paperwork process. This includes building and maintaining a good relationship with our staff, customers and insurance companies. You will be...

  • Contact Center Support Professional

    1 week ago

    Halifax, Canada IBM Full time

    **Introduction** As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally,...

  • Analyste Du Support Client/ Customer Support Analyst

    4 weeks ago

    Halifax, Canada IQVIA Full time

    Join us on our exciting journey! IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human...

  • Analyste Du Support Client/ Customer Support Analyst

    4 weeks ago

    Halifax, Canada Novasyte Full time

    Join us on our exciting journey! IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human...

  • Site Manager for Event Center

    4 days ago

    Halifax, Canada Bee Clean Building Maintenance Full time

    You will manage the cleaning staff of the center on a daily bases, event bases and will be required to work at events, keeping the event cleaners on task. Your schedule needs to be flexible as a focus needs to be on events service and get the building back to a set standard by the following day. Our Operational Manager will train you and guide you in the...

  • Events Assistant

    4 days ago

    Halifax, Canada Nova Halifax Full time

    **Events Assistant** **_“The key to developing & growing a world class team, is developing & growing world class people.”_** **Location**: Halifax, NS (This is an in-person position) **Start Date**: 1-2 weeks from offer would be preferred Nova Halifax have recently opened a new expansion in Halifax, NS and we are looking to expand our events team...

  • Marketing Events Assistant

    3 weeks ago

    Halifax, Canada Nova Halifax Full time

    **Marketing Events Assistant (Brand Marketing)** **_“The key to developing & growing a world class team, is developing & growing world class people.”_** **Location**: Halifax, NS (This is an in-person position) **Start Date**: 1-2 weeks from offer would be preferred - Start your year with a new career! Nova Halifax have recently opened a new...

  • Interdisciplinary Clinical Leader

    4 weeks ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:152899** **Company: Nova Scotia Health** **Location**:Central** **Zone, **Halifax Infirmary Robie Street Entrance - QEII** **Department**:MHA CZ Mobile Crisis Intervention** **Type of Employment**:Temporary** **Hourly FT long-assignment** **(**100%** **FTE) x **1** **position(s)** **Status: NSGEU** **Healthcare** Position** **Posting Closing...

  • Bilingual Customer Service Professional, Travel

    4 weeks ago

    Halifax, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Chief Executive Officer

    4 weeks ago

    Halifax, Canada Health Association Nova Scotia Full time

    **_About Saint Vincent’s _** - Saint Vincent’s Nursing Home is a not-for-profit, community-governed, accredited continuing care center located in the heart of Halifax. We pride ourselves on our commitment to consistently live our core values of caring, collaboration, respect, accountability, and safety to ensure that residents and their families can...

  • Chief Executive Officer

    4 weeks ago

    Halifax, Canada Saint Vincent’s Nursing Home Full time

    **Chief Executive Officer (CEO)** **Permanent, Full Time** **Halifax, NS** **_ About Saint Vincent's _**: - Saint Vincent's Nursing Home is a not-for-profit, community-governed, accredited continuing care center located in the heart of Halifax. We pride ourselves on our commitment to consistently live our core values of caring, collaboration, respect,...

  • 24020 - Security Operator

    3 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Liquor Corporation (NSLC) Full time

    The Security Operator is responsible for the monitoring of security equipment and platforms to identify and manage security risks associated with NSLC operations. As a primary point of contact, the Security Operator manages security information, provides advice, and dispatches appropriate responses to identified risks. The position is required to review...

  • Collections Supervisor

    4 weeks ago

    Halifax, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related...

  • Collections Supervisor

    3 weeks ago

    Halifax, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related...

  • Collections Supervisor

    4 weeks ago

    Halifax, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related...

  • Physiotherapist For Holistic

    4 weeks ago

    Halifax, NS, Canada Physiotherapyns Full time

    Physiotherapists can be found all across Nova Scotia. Physiotherapy is recognized as an essential healthcare profession that fosters evidence-informed, client-centered, collaborative care and leads in the promotion, improvement, and maintenance of the mobility, physical fitness, health, and wellbeing of Nova Scotians. Contact address: PO Box 31006...

  • Registration/scheduling Clerk, Psychology Services

    2 days ago

    Halifax, Canada IWK Health Centre Full time

    **Company**: IWK Health**: **Req ID**:180717 **Department/Program**:Rehabilitation Admin Services, Children's Medical Care **Location**: Halifax **Type of Employment**:Permanent Hourly FT (100% FTE) x 1 position(s) **Start Date**: ASAP **Union Status**: NSGEU Off&Cler, Admin Professionals Bargaining Unit **Compensation**: $22.894**: - **$24.8939...

  • Sales Development Specialist

    3 weeks ago

    Halifax, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...

  • Chief of Police

    2 days ago

    Halifax, Canada Halifax Regional Municipality Full time

    8853BR Chief of Police Job Posting Inspiring a new vision for community safety and trust Rich in diversity and surrounded by urban, suburban, and rural communities, Halifax Regional Municipality (HRM) is one of Canada’s largest municipalities. With extraordinary population growth, shifting socioeconomics and unprecedented emergency events in...

  • Account Development Specialist

    6 days ago

    Halifax, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...