Clerk 3 (Csr Vital Stats, Hiring Pool)

3 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:5/25/2023 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
**This posting will be used to establish a Hiring Pool for the Halifax location. This Hiring Pool will be used to fill multiple Permanent, Term, Temporary and Casual opportunities over the next several months.**

At Service Nova Scotia and Internal Services, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia and Internal Services’ vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

**About Our Opportunity**:
As the Customer Service Representative, you will provide efficient and effective client service by responding to in-person, mail, internet and telephone requests for various Vital Statistics products and services, including birth, death and marriage certificates, legal changes of name and a number of more complex services mandated under the Vital Statistics Act and Change of Name Act.

**Primary Accountabilities**:
Some of the primary accountabilities in the role include:

- Providing direction, information and assistance to the general public, internal clients and departmental Contact Centre staff in response to complex incoming telephone inquiries requiring explanation and interpretation of policies and legislative requirements.
- Optimizing client service while handling with tact, requests of a sensitive nature, and having respect for confidentiality of information contained in Vital Statistics records.
- You will also be responsible for cash handling, cash balancing and reconciliation of cash and highly secure inventories of blank certificates

**Qualifications and Experience**:
This may be the right opportunity for you if you have 4 years related experience. An equivalent combination of training and experience may be acceptable.

You must be able to perform multiple tasks in a confident manner, have good listening skills and work cooperatively in a team setting by contributing to team goals and the goals and objectives of the Vital Statistics program.

You also possess excellent keyboarding skills with a high degree of accuracy and must be willing to do the job with the highest priority and be extremely flexible when these priorities are rearranged.

Experience and/or training in cash handling, bilingual ability in French and English and experience with document scanning and electronic record management would be considered assets.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

**Working Conditions**:
Shift work may be required to meet operational needs.

**Additional Information**:
**This posting will be used to establish a Hiring Pool for the Halifax location. This Hiring Pool will be used to fill multiple Permanent, Term, Temporary and Casual opportunities over the next several months. **Please Note: Casual work (less than 10 weeks duration) is non-bargaining unit status work and successful applicants placed in casual assignments will not be considered to have bargaining unit status.

**What We Offer**:

- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
- Mentorship through iNSpire: a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
- countless career paths.
- Department specific flexible working schedules.

**Pay Grade**: CL 18

**Salary Range**: $1,675.62 - $1,874.80 Bi-Weekly

**Employment Equity Statement**:

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