Clerk 3 (Csr, Contact Centre)

2 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**:Temporary

**Union Status**:NSGEU - NSPG

**Closing Date**:6/16/2023 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia's vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

**About Our Opportunity**:
In this position, you interact with customers by phone, answering enquiries and questions, troubleshooting problems, and providing information. You provide effective customer service while responding to incoming enquiries regarding programs and services provided by Service Nova Scotia.

Do you enjoy interacting with customers by phone and delivering excellent customer service? If so, we look forward to hearing from you

**Primary Accountabilities**:
You provide direction, information and assistance to the public, internal customers and other government departments through the detailed explanation of the procedures, policies and legislative requirements of programs administered by the department.

**Qualifications and Experience**:
The following would be viewed as assets: working knowledge of the programs, policies, acts and regulations administered by Service Nova Scotia and Internal Services, such as Register of Motor Vehicles, Residential Tenancies, Vital Statistics, etc., previous experience working in a Contact Centre, bilingualism (English and French), and previous experience with the Heating Assistance Rebate and Senior Care Grant Programs.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Additional Information**:
**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless career paths.
- Department Specific Flexible working schedules.

**Pay Grade**: CL 18

**Salary Range**: $1,675.62 - $1,874.80 Bi-Weekly

**Employment Equity Statement**:

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