Administrative Assistant

2 days ago


Mississauga, Canada Achev Full time

**_SUMMARY _**_: _**The Newcomer Information Centres are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by Achev. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada.

The Administrative Assistant will provide outstanding customer service to clients and administrative support to the Coordinator and Information Counsellors at Achev’s Newcomer Information Centre Mississauga.

**DUTIES & RESPONSIBILITIES**
- Provide enthusiastic, courteous service to NIC, Achev and Community Door clients as well as the community at the reception desk
- Respond to client inquiries by phone and in-person in a friendly and welcoming manner
- Contact clients to confirm/reschedule/rebook appointments as necessary
- Perform a variety of clerical duties including filing, typing, photocopying, faxing, confidential record keeping and document distribution in accordance with company policies and procedures
- Contribute to team cohesiveness and team building
- Assist clients by providing general information and referral to other community services
- Input and update client information in CETRA
- Assist in generating statistical reports on a regular basis
- Order and keep inventory of office supplies
- Register clients and organize client questionnaires and evaluations
- Undertake other duties assigned by coordinator

**QUALIFICATIONS**:

- 1-2 years working experience in an administrative environment
- Proven customer service skills in a busy office environment
- Well organized with the ability to enter data with accuracy
- Advanced numerical and analytical skills
- Demonstrated use of computer technology including Microsoft Office (Word, Excel, PowerPoint and Outlook)
- Experience in database management
- Excellent communication, interpersonal skills, cultural sensitivity and problem solving skills
- Demonstrated organizational and planning skills
- Adaptable, flexible and able to work in a team environment
- Knowledge of Arabic or Ukrainian language is an asset
- Ability to multi-task, take initiative and be able to meet deadlines
- Demonstrated experience in dealing with multicultural and disability issues



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