Director, Rental Department

1 month ago

Ottawa, Canada Centretown Citizens Ottawa Corporation Full time

**About Centretown Citizens Ottawa Corporation (CCOC)**

CCOC is a community-based, tenant and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate-income people. We value diversity, collaboration, inclusive and open decision-making, innovation, creativity, and sustainability.

**Position Summary**

As a key member of the CCOC leadership team, the Rental Director plays an important role in the organizational strategic planning and execution of strategic initiatives of the department. The Rental Director overseas and ensures the smooth and effective operations of the rental department. The Director oversees leasing and rent collection for all rental units; manages partnerships with community agencies; provides policy advice to the Board of Directors and committees on issues relating to rental functions; supports the Rental Manager and employees to attend to complaints between tenants and other tenant matters that require major intervention or legal action; supervises employees: Rental Manager, Rent Collections Officers, Rental Administrator, and casual employees; and represents CCOC to community and sector organizations and committees.

**Key Responsibilities**

Responsibilities include, but are not limited to the following:
**1.** Oversee leasing and rent collection for all rental units by:

- Monitoring vacancies and turnovers to ensure timely rent-up of units and reporting KPI data to the Director team;
- Monitoring all rent subsidy programs to ensure adherence to targeting plans, subsidy budgets and approving rent subsidies;
- Ensuring prompt collection of rents and follow-up action for accounts in arrears in accordance with department policies and procedures;
- Ensuring employees are trained and equipped to represent the Corporation in landlord-tenant legal matters;
- Recommending appropriate market rents and monitoring local rental market conditions;
- Liaising with the appropriate funding and regulatory bodies with respect to subsidized housing programs.

**2. ** Manage partnerships with community agencies that support CCOC tenants and residents by:

- Seeking out new partnership opportunities to maintain successful tenancies and ensure housing options are accessible to people with a broad range of abilities and backgrounds;
- Supporting the Rental Manager in negotiating, maintaining and updating agreements with agencies; and
- Supporting the Rental Manager in maintaining relationships with agencies and their clients/tenants.

**3.** Support Rent Collections Officers, Rental Administrator, and Rental Manager in attending to complaints between tenants and other tenant matters that could require major intervention or legal action by:

- Reviewing employees’ documentation, undertaking further investigation and taking appropriate action in accordance with CCOC policies and procedures;
- Promoting personal responsibility to be a good neighbour;
- Ensuring the Executive Director and Board of Directors are briefed about all households receiving eviction notices; and
- Providing liaison with CCOC’s lawyer and attending court proceedings as required.

**4. ** Advise and support the Board of Directors and committees on issues relating to the management of rental functions by:

- Ensuring committee members are informed as needed to make sound decisions and recommendations to the Board;
- Preparing or updating policies and guidelines on rental issues for review and approval by committee(s) and/or the Board;
- Monitoring changes to government housing policies, programs, and regulations, and assessing their impact on the Corporation's rental policies and practices; and
- Submitting reports on vacancies, arrears, subsidized housing programs or other aspects of the Corporation's rental functions as required by funders, committee(s) and the Board.

**5. ** Represent CCOC to community and sector organizations and committees by:

- Demonstrating leadership in the non-profit housing sector;
- Advocating for improved government operational and regulatory policies and practices; and
- Identifying, recommending and sharing good practices and procedures within the non-profit housing sector.

**6. ** Manages the Rental Department, and hires, trains, coaches and supervises the Rental Manager, Rent Collections Officers, Rental Administrator, and casual employees by:

- Ensuring a fair distribution of work;
- Ensuring the preparation of annual work plans;
- Carrying out annual performance reviews;
- Ensuring tasks in the job descriptions of reporting employees are carried out and the outputs meet the organization’s goals;
- Ensuring the effective integration of the Department and employees into larger corporate workflows and the organizational mission; and
- Reviewing material produced by employees.

**7. **Performs other duties as requested by the Executive Director or Rental Committee.

The individual will be expected to conduct themselves in accor

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